Virtual exts

Discussion in '3CX Phone System - General' started by sharmack, Nov 25, 2008.

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  1. sharmack

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    Hi Guys

    I need to configure a virtual exts and I mean virtual where no handsets are attached/assign to the ext

    Scenario looks like this:
    Real DDI 08454130XXX is assigned to digital reception ext 8000
    Option 1 should connect to ext 2001
    Option 2 should connect to ext 2002
    Option 3 should connect to ext 2003

    Ext 2001 has permanent divert to real DDI 020 8551 XXXX
    Ext 2002 has permanent divert to real DDI 020 7251 XXXX
    Ext 2003 has permanent divert to real mobile 079 1356 XXXX

    There is no need for the handsets to be connected as whole idea is that when public calls
    08454130XXXX calls are handled by the PBX's digital receptionist and put through to selected
    Each virtual ext should follow forward rules and transfer calls accordingly
    So physicaly no human being answers the calls so there is no need for the handsets

    Problem I got is that created exts are showing up on PBX as not registered so any attemp to call
    any of them fails with message:
    "Identification failed due to unidentified source"

    Does anyone know how or is it possible at all to configure virtual ext with no handsets attached which can be diverted whereever I want?

    Cheers
    Shaun
     
  2. daviscomputing

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    I need this scenerio also, so I create an extension and do a forward all calls to the desired destination.
     
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