Vmail problem

Discussion in '3CX Phone System - General' started by garyjduk, Sep 6, 2011.

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  1. garyjduk

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    Since upgrading from v9 we've had intermittent problems with Vmail and sometimes it just doesn't work and we miss messages.
    We have no Voicebox log file in the Logs folder but attached is the IVR log that shows some error. I tested the Vmail today at 0832hrs and you can see the error message at that time.

    I've already reinstalled v10 twice now and still getting these problems. I have made sure the 3CX uninstall helper says it's Ok before installing again.

    Thanks
    Gary

    2011/09/04 >>
    07:33:30.250|3480|.\3CXIvrService.cpp(893):IvrService, main(), Starting service, revision 9.0.19689.0
    07:33:30.281|3512|.\ConfigLoader.cpp(100):IvrService, ConfigLoader::Load(), C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg
    07:33:30.328|3512|.\IVR_Api.cpp(687):IvrDll, Ivr_SetLog(), External log has been set for IVR dll
    07:33:30.328|3512|.\IVR_Api.cpp(311):IvrDll, IVRApi::Init(), Initializing, revision 9.0.19584.0
    07:33:30.406|3512|.\IVR_Api.cpp(172):IvrDll, IVRApi::LoadConfiguration(), Using config file 'C:\Program Files\3CX PhoneSystem\Bin\..\Data\Ivr\Cfg\3CXIvr.cfg'
    07:33:30.437|3512|.\IVR_Api.cpp(206):IvrDll, IVRApi::LoadConfiguration(), Default vxml document: 'http://localhost:5000/ivr/ivr_start.aspx'
    07:33:30.937|3516|(0):Error! Module '3CX.com.OSBinet'. Error ID 303.
    07:33:30.968|3512|.\3CXIvrService.cpp(728):IvrService, MainServiceProc::Run(), Service started
    07:33:30.968|3536|.\SLAgent.cpp(290):IvrService, SLAgent::Run(), Reconnected to 127.0.0.1:5482 SL server
    07:37:25.187|3536|.\PbxMedia\IVREngine.cpp(1597):IvrService, IVREngine::RegisterLines(), Registering of lines...127.0.0.1:5060127.0.0.1:506099[][][EndCall,IVRForward,MakeCall,PlayFile,RecordFile]
    07:37:25.187|3536|.\PbxMedia\IVREngine.cpp(1613):IvrService, IVREngine::RegisterLines(), Registering SpeciaMenu:99
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering EndCall helper
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering IVRForward helper
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering MakeCall helper
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering PlayFile helper
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1701):IvrService, IVREngine::RegisterLines(), Registering RecordFile helper
    07:37:25.234|3536|.\PbxMedia\IVREngine.cpp(1723):IvrService, IVREngine::RegisterLines(), Registering of lines done.
    2011/09/05 >>
    11:06:47.375|4364|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(vuoo3vru5d4saivml0jmkl2r))/root.vxml
    11:06:47.453|4364|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(vuoo3vru5d4saivml0jmkl2r))/RecVmail.vxml
    11:06:47.453|4364|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(vuoo3vru5d4saivml0jmkl2r))/root.vxml
    11:06:47.546|4364|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(vuoo3vru5d4saivml0jmkl2r))/root.vxml
    15:25:58.171|5980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(4j0s4pl1pg3guzw0g3ucxoey))/root.vxml
    15:25:58.203|5980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(4j0s4pl1pg3guzw0g3ucxoey))/MakeCall.vxml
    15:25:58.218|5980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(4j0s4pl1pg3guzw0g3ucxoey))/root.vxml
    15:25:58.234|5980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(4j0s4pl1pg3guzw0g3ucxoey))/Transfer.vxml
    15:25:58.234|5980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(4j0s4pl1pg3guzw0g3ucxoey))/root.vxml
    15:26:13.750|5980|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_*925_To_02087412034_Menu_MakeCall_#0/1' session transferring to sip:02087412034@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    2011/09/06 >>
    08:32:26.125|5588|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(fnfthboqhtapmdbkrtjkmlcx))/root.vxml
    08:32:26.140|5588|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(fnfthboqhtapmdbkrtjkmlcx))/RecVmail.vxml
    08:32:26.156|5588|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(fnfthboqhtapmdbkrtjkmlcx))/root.vxml
    08:32:26.203|5588|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(fnfthboqhtapmdbkrtjkmlcx))/root.vxml
    08:32:43.671|5588|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(fnfthboqhtapmdbkrtjkmlcx))/root.vxml
    10:48:51.718|4680|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(u5akidyrxlbqoi3hloldyx3z))/root.vxml
    10:48:51.734|4680|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(u5akidyrxlbqoi3hloldyx3z))/MakeCall.vxml
    10:48:51.734|4680|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(u5akidyrxlbqoi3hloldyx3z))/root.vxml
    10:48:51.750|4680|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(u5akidyrxlbqoi3hloldyx3z))/Transfer.vxml
    10:48:51.750|4680|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(u5akidyrxlbqoi3hloldyx3z))/root.vxml
    10:49:13.765|4680|.\api\VXItelImpl.cpp(148):IvrDll, VXItelImpl::Impl::IntrnTransfer(), Error! Error of 'From_*925_To_02083855053_Menu_MakeCall_#0/3' session transferring to sip:02083855053@127.0.0.1:5060. Status: NEAR_END_DISCONNECT. Transfer error. Session stopped
    12:22:37.171|4832|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(nkgacg3okrywfhv2d4rszzj5))/root.vxml
    12:22:37.187|4832|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(nkgacg3okrywfhv2d4rszzj5))/RecVmail.vxml
    12:22:37.203|4832|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(nkgacg3okrywfhv2d4rszzj5))/root.vxml
    12:22:37.218|4832|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(nkgacg3okrywfhv2d4rszzj5))/root.vxml
    12:59:45.062|4144|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bej52s25ltrfwofby4a3jxv2))/root.vxml
    12:59:45.062|4144|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bej52s25ltrfwofby4a3jxv2))/RecVmail.vxml
    12:59:45.078|4144|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bej52s25ltrfwofby4a3jxv2))/root.vxml
    12:59:45.109|4144|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bej52s25ltrfwofby4a3jxv2))/root.vxml
    12:59:52.500|4980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(l1iv0m0yky3z25ami1q25tsf))/root.vxml
    12:59:52.515|4980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(l1iv0m0yky3z25ami1q25tsf))/RecVmail.vxml
    12:59:52.515|4980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(l1iv0m0yky3z25ami1q25tsf))/root.vxml
    12:59:52.546|4980|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(l1iv0m0yky3z25ami1q25tsf))/root.vxml
    15:33:49.671|2436|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bmc4mma1l5qth5hx5fnvjgpx))/root.vxml
    15:33:49.687|2436|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bmc4mma1l5qth5hx5fnvjgpx))/RecVmail.vxml
    15:33:49.703|2436|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bmc4mma1l5qth5hx5fnvjgpx))/root.vxml
    15:33:49.734|2436|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bmc4mma1l5qth5hx5fnvjgpx))/root.vxml
    15:34:02.484|2436|(0):Error! Module '3CX.com.OSBinet'. Error ID 301. urlhttp://localhost:5000/ivr/(S(bmc4mma1l5qth5hx5fnvjgpx))/root.vxml
     
  2. willow

    willow Member

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    that is a new error to me. I would recommend disabling any firewall/ antivirus software and try again and see if that helps. also try another default machine, there might be other software causing issues.
     
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  3. nb

    nb Support Team
    Staff Member 3CX Support

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    Hi there - update to latest service pack and try again to rule out any possible old bugs.
     
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