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Vocal directives

Discussion in '3CX Phone System - General' started by barman123, Aug 29, 2014.

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  1. barman123

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    Hello,

    I've one question. When someone is one the line, a message says PRESS 1 for English, 2 for DEUTSCH et 3 for FRENCH.
    My problem is just after that, when someone press 2 for example the directives will be in ENGLISH and i want them in DEUTSCH.
    How can I dot that ? I've install the 3 languages directives but I don't know how to make this.

    Or maybe can we desactivate them ? I will be nice too.

    Thanks !

    ps : sorry for my english i'm french :D
     
  2. 3CXNP

    3CXNP Support Team
    3CX Support

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    Hi There,

    Unfortunately, this is not possible, as the system can only handle 1 active prompt set.
    You can, however, record other intro prompts in your digital receptionists and queues.

    You can also, replace the "please hold while I transfer your call" prompt with the empty.wav file.

    Copy the empty.wav file and rename the copy to please_hold.wav and replace the please_hold.wav in the prompts folder with the empty one.
     
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  3. barman123

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    Thank you for the answer.

    But, can we desactivate them ?

    Thank you in advance.
     
  4. IliasL_3CX

    3CX Support

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    Hi there,

    You cannot de-activate the prompts. You will have to replace the prompt files (with the same name ) with a prompt message of your preference.

    Best Regards
     
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