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voice mail disactivation

Discussion in '3CX Phone System - General' started by Sergio Langa, Apr 9, 2018.

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  1. Sergio Langa

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    Hello,
    We would like to disactivate the option of voicemail in order that after trying to call it does not redirect to voicemail and the call ends.

    Regards
     
  2. eddv123

    eddv123 Well-Known Member

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    Hi Sergio,

    On the extension under "voicemail " you can disable the voicemail option - it is a radio button.
     
  3. Saqqara

    Saqqara Well-Known Member

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    Another option, change the forwarding rules to end the call instead of going to voicemail.

    Problem disabling voicemail, the caller will get a message saying it is not activate.
     
  4. eddv123

    eddv123 Well-Known Member

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    Ah yes but this should be easily solved by simply changing this message/WAV file on the 3CX server to something like empty.wav or a custom recording which would not give this away.

    The forwarding rule option cuts the call off completely.

    I guess it purely depends what behaviour suits your customer best.
     
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