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Voice Mail Duration

Discussion in '3CX Phone System - General' started by papalegbo, Apr 28, 2010.

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  1. papalegbo

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    Each time an inbound call is sent to voice mail, it records for the full 2 minutes, even if the person just leaves a 15 second message. This ties up our lines and make each message too large for convenient e-mail receipt. Can anyone identify where the setting is that would correct that? I am using a Grandstream 4108 (PSTN Lines). I am not sure if this would be a setting in the Grandstream or the 3cx console.

    Thanks.
     
  2. SY

    SY Well-Known Member
    3CX Support

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    Most probably, gateway (see analogue line settings) is not properly configured for your PSTN line. As result it doesn't detect "disconnection" of remote party and don't inform PBX about it.
     
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