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Voice Mail Instructions

Discussion in '3CX Phone System - General' started by NetAssure1234, Aug 3, 2016.

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  1. NetAssure1234

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    Can someone point me to written information on how to manage Voice Mail while listening to messages? ie. how to skip a message, move forward or backwards, etc.
     
  2. leejor

    leejor Well-Known Member

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  3. NetAssure1234

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    What the customer is looking for (hoping is avaialbe) :
    1. how to fast foward through a voice mail
    2. how to skip to the next voice mail
    3. how to play back sections of a voice mail.

    Evidently this is not part of the feature set?

    thanks
     
  4. NickD_3CX

    NickD_3CX Support Team
    Staff Member 3CX Support

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    Assuming you are talking about how to do these things from a deskphone:
    1. how to fast forward through a voice mail: There is no x2 Speed feature, so not possible.
    2. how to skip to the next voice mail: Press * to stop currently playing VMail, then 0 to go to the next one.
    3. how to play back sections of a voice mail: Same as #1, you cannot somehow manipulate the speed or playback of the VMail, you can only interrupt it as explained in #2.

    Now if you want to use the 3CXPhone Client for listening to VMail, you get a visual list of all VMails. Also you can download the actual .wav file, open it e.g. with a Media Player and do anything you want.
    More Info here: http://www.3cx.com/user-manual/voicemail/
     
  5. NetAssure1234

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    Nick,
    Thanks for the explanation!
    Alan
     
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