Voice mail issues: Who is "the Operator"

Discussion in '3CX Phone System - General' started by dx7, Dec 1, 2010.

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  1. dx7

    dx7

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    So when a caller is sent to voice mail it is offered to leave a message and press # or press "star" to contact the operator.
    Can I edit that? I don't want them to reach the operator. Plus is there an extension that becomes the default operator anyway?

    I don't see where that could be changed, I mean how do we gain control over WHO is the operator? Could the operator rotate between the different extensions? So everyday at lunch time there will be a different operator so all the other ones can eat while they turn who it should be the "designated operator" that day or that week?

    Thanks
     
  2. mfm

    mfm Active Member

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    Hi,

    The operator is by default the first extension you create. You can change it from the Settings > general > and you can divert it to any other extension/ Digital receptionist or ring group.
     
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  3. dx7

    dx7

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    Thanks so much!
     
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