Voice Mail Issues

Discussion in '3CX Phone System - General' started by danfrpa1, Sep 2, 2012.

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  1. danfrpa1

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    I have a new install. All IP Phones connect to the system and can dial each extension just fine, but when I try to configure VM from a IP Phone (dialing 999), I get a message that says "This call can not be completed". I get that same response from every extention.

    I can not get into the Voice Mail feature at all???

    Does anybody know why?
     
  2. lneblett

    lneblett Well-Known Member

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    Do you have Vmail enabled for the extensions? What is the length of your extension numbers? Is it possible that you have an outbound rule that is somehow being confused? Does Vmail show to be a running service (green)?
     
  3. danfrpa1

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    Yes, Vmail is enabled on all extensions.
    3 is the length for the extension numbers.
    No extra outbound rules are set, used the defaults since new install.
    Vmail service is running (green).
     
  4. jpillow

    jpillow Well-Known Member

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    Have you taken a look at your server activity log to see if your getting any errors? if so what errors are you seeing when you dial 999? Please post a log while attempting to make a call to your vm that may shed a little light on what the problem may be, as the information you've posted may not be enough to go off.
     
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  5. danfrpa1

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    02-09-2012 11:09:30.828 Leg L:7.2[VMail] is terminated: Cause: 200 BYE from PBX
    02-09-2012 11:09:30.827 [CM503008]: Call(C:7): Call is terminated
    02-09-2012 11:09:30.824 Leg L:7.1[Extn] is terminated: Cause: 200 BYE from xxx.xxx.xxx.xxx:5080
    02-09-2012 11:09:25.571 [CM503007]: Call(C:7): VMail:999 has joined, contact <sip:999@127.0.0.1:40600>
    02-09-2012 11:09:25.571 [CM503007]: Call(C:7): Extn:101 has joined, contact <sip:101@xxx.xxx.xxx.xxx:5060>
    02-09-2012 11:09:25.420 [CM503025]: Call(C:7): Calling T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04]
    02-09-2012 11:09:25.372 [CM503027]: Call(C:7): From: Extn:101 ("Daniel Friend" <sip:101@xxx.xxx.xxx.xxx:5060>) to T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04]
    02-09-2012 11:09:25.372 [CM503004]: Call(C:7): Route 1: T:VMail:999@[Dev:sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04]
    02-09-2012 11:09:25.371 [CM503001]: Call(C:7): Incoming call from Extn:101 to <sip:999@xxx.xxx.xxx.xxx:5060>
     
  6. craigreilly

    craigreilly Well-Known Member

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    You have removed all the ip's. is your server remote?
    Try installing the windows soft phone to see if vm works. If it is, then that at least points to the handset.
     
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  7. craigreilly

    craigreilly Well-Known Member

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    Also turn on verbose logging and see if it sheds any more light on this.
     
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  8. SY

    SY Well-Known Member
    3CX Support

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    try to open "internet browser" on your server and type http://localhost:5000/ivr/ivr_start.aspx
    Do you see any errors?
     
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  9. danfrpa1

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    The server is remote on a public IP address.... here is the verbose logging


    02-09-2012 12:25:03.602 [CM503007]: Call(C:13): VMail:999 has joined, contact <sip:999@127.0.0.1:40600>
    02-09-2012 12:25:03.601 [CM503007]: Call(C:13): Extn:106 has joined, contact <sip:106@192.168.1.18:57028>
    02-09-2012 12:25:03.601 Session 416 of leg L:13.1[Extn] is connected
    02-09-2012 12:25:03.601 L:13.1[Extn] got Connected Connected Send 200/INVITE from 0.0.0.0:0 tid=c0592833150cdb46 Call-ID=YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5080;branch=z9hG4bK-d8754z-c0592833150cdb46-2---d8754z-;rport=5080;received=xxx.xxx.xxx.xxx
    Via: SIP/2.0/UDP 68.238.205.242:59811;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
    Via: SIP/2.0/UDP 192.168.1.18:57028;branch=z9hG4bK-d8754z-c0592833150cdb46-1---d8754z-;rport=57028
    Record-Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:59811">
    Contact: <sip:999@xxx.xxx.xxx.xxx:5060>
    To: <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522
    From: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    Call-ID: YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CXPhoneSystem 11.0.25940.0
    Content-Length: 380

    v=0
    o=3cxPS 157907156992 477244686337 IN IP4 208.109.191.92
    s=3cxPS Audio call
    c=IN IP4 208.109.191.92
    t=0 0
    m=audio 7044 RTP/AVP 0 8 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    m=video 0 RTP/AVP 34
    c=IN IP4 127.0.0.1
    a=rtpmap:34 H263/90000
    a=fmtp:34 QCIF=1;CIF=1;SQCIF=1;CIF4=1
    a=sendrecv
    02-09-2012 12:25:03.601 Connected(UAS) from "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032 to <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522
    02-09-2012 12:25:03.601 L:13.1[Extn] Sending: OnSendResp Send 200/INVITE from 0.0.0.0:0 tid=c0592833150cdb46 Call-ID=YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5080;branch=z9hG4bK-d8754z-c0592833150cdb46-2---d8754z-;rport=5080;received=xxx.xxx.xxx.xxx
    Via: SIP/2.0/UDP 68.238.205.242:59811;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
    Via: SIP/2.0/UDP 192.168.1.18:57028;branch=z9hG4bK-d8754z-c0592833150cdb46-1---d8754z-;rport=57028
    Record-Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:59811">
    Contact: <sip:999@xxx.xxx.xxx.xxx:5060>
    To: <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522
    From: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    Call-ID: YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    Content-Length: 380

    v=0
    o=3cxPS 157907156992 477244686337 IN IP4 208.109.191.92
    s=3cxPS Audio call
    c=IN IP4 208.109.191.92
    t=0 0
    m=audio 7044 RTP/AVP 0 8 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    m=video 0 RTP/AVP 34
    c=IN IP4 127.0.0.1
    a=rtpmap:34 H263/90000
    a=fmtp:34 QCIF=1;CIF=1;SQCIF=1;CIF4=1
    a=sendrecv
    02-09-2012 12:25:03.601 SendMsg from <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522 to "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    02-09-2012 12:25:03.600 ~Target=Ext:Ext.999
    02-09-2012 12:25:03.600 L:13.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call completed elsewhere"
    02-09-2012 12:25:03.599 ~Route=Dev:sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04
    02-09-2012 12:25:03.599 Session 419 of leg L:13.2[VMail] is connected
    02-09-2012 12:25:03.599 L:13.2[VMail] got Connected Connected Recv 200/INVITE from 127.0.0.1:40600 tid=bd4b186dfd4ddf02 Call-ID=OTViZmExMWEzNTZmNzg0ZTkxNWY0NWE3ZWQzNDU5M2Y.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-bd4b186dfd4ddf02-1---d8754z-;rport=5060
    Contact: <sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04>
    To: <sip:999@127.0.0.1:5060>;tag=0a5afb64
    From: "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=11645f6f
    Call-ID: OTViZmExMWEzNTZmNzg0ZTkxNWY0NWE3ZWQzNDU5M2Y.
    CSeq: 1 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Supported: replaces
    User-Agent: 3CX Voice Mail Menu
    Content-Length: 366

    v=0
    o=3cxVCE 73020675 356696430 IN IP4 127.0.0.1
    s=3cxVCE Audio Call
    c=IN IP4 127.0.0.1
    t=0 0
    m=audio 40620 RTP/AVP 0 8 3 101
    a=rtpmap:0 PCMU/8000
    a=rtpmap:8 PCMA/8000
    a=rtpmap:3 GSM/8000
    a=rtpmap:101 telephone-event/8000
    a=fmtp:101 0-15
    m=video 0 RTP/AVP 34
    c=IN IP4 127.0.0.1
    a=rtpmap:34 H263/90000
    a=fmtp:34 QCIF=1;CIF=1;SQCIF=1;CIF4=1
    a=sendrecv
    02-09-2012 12:25:03.599 Connected(UAC) from <sip:999@127.0.0.1:5060>;tag=0a5afb64 to "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=11645f6f
    02-09-2012 12:25:03.599 Remote SDP is set for leg L:13.2[VMail]
    02-09-2012 12:25:03.599 AnswerSDP arrived for session 419 of Leg L:13.2[VMail]
    02-09-2012 12:25:03.599 Got SDP from <sip:999@127.0.0.1:5060>;tag=0a5afb64 to "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=11645f6f
    02-09-2012 12:25:03.598 L:13.2[VMail] Sending: OnSendReq Send Req ACK from 0.0.0.0:0 tid=b4176820b839674e Call-ID=OTViZmExMWEzNTZmNzg0ZTkxNWY0NWE3ZWQzNDU5M2Y.:
    ACK sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-b4176820b839674e-1---d8754z-;rport
    Max-Forwards: 70
    Contact: <sip:106@127.0.0.1:5060>
    To: <sip:999@127.0.0.1:5060>;tag=0a5afb64
    From: "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=11645f6f
    Call-ID: OTViZmExMWEzNTZmNzg0ZTkxNWY0NWE3ZWQzNDU5M2Y.
    CSeq: 1 ACK
    Content-Length: 0
    02-09-2012 12:25:03.598 SendMsg from "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=11645f6f to <sip:999@127.0.0.1:5060>;tag=0a5afb64
    02-09-2012 12:25:03.598 L:13.1[Extn] Sending: OnSendResp Send 180/INVITE from 0.0.0.0:0 tid=c0592833150cdb46 Call-ID=YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5080;branch=z9hG4bK-d8754z-c0592833150cdb46-2---d8754z-;rport=5080;received=xxx.xxx.xxx.xxx
    Via: SIP/2.0/UDP 68.238.205.242:59811;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
    Via: SIP/2.0/UDP 192.168.1.18:57028;branch=z9hG4bK-d8754z-c0592833150cdb46-1---d8754z-;rport=57028
    Record-Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:59811">
    Contact: <sip:999@xxx.xxx.xxx.xxx:5060>
    To: <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522
    From: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    Call-ID: YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.
    CSeq: 2 INVITE
    Content-Length: 0
    02-09-2012 12:25:03.598 SendMsg from <sip:999@xxx.xxx.xxx.xxx:5060>;tag=c8536522 to "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    02-09-2012 12:25:03.598 Provisional response arrived for session 419 of Leg L:13.2[VMail]
    02-09-2012 12:25:03.598 L:13.2[VMail] got Provisional Provisional Recv 180/INVITE from 127.0.0.1:40600 tid=bd4b186dfd4ddf02 Call-ID=OTViZmExMWEzNTZmNzg0ZTkxNWY0NWE3ZWQzNDU5M2Y.:
    SIP/2.0 180 Ringing
    Via: SIP/2.0/UDP 127.0.0.1:5060;branch=z9hG4bK-d8754z-bd4b186dfd4ddf02-1---d8754z-;rport=5060
    Contact: <sip:999@127.0.0.1:40600;rinstance=39593319e0b67e04>
    02-09-2012 12:35:32.937 Endpoint Extn:106 has added contact <sip:106@192.168.1.18:57028> for device Dev(9):[sip:106@192.168.1.18:57028;rinstance=b37a9deef8c8b39e / 106]
    02-09-2012 12:35:32.937 [CM504001]: Endpoint Extn:106: new contact is registered. Contact(s): [sip:106@192.168.1.18:57028 / 106]
    02-09-2012 12:35:32.934 Dev(9):[sip:106@192.168.1.18:57028;rinstance=b37a9deef8c8b39e / 106] has updated source address: xxx.xxx.xxx.xxx:5080
    02-09-2012 12:35:17.752 L:1.1[Extn]: Terminating targets, reason:
    02-09-2012 12:35:17.751 Leg L:1.1[Extn] is terminated: Cause: 200 BYE from PBX
    02-09-2012 12:35:17.751 Terminated from "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=e86a2d2f to <sip:999@xxx.xxx.xxx.xxx:5060>;tag=ba565232; reason: LocalBye
    02-09-2012 12:35:17.751 L:1.1[Extn] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=114f05442a52a733 Call-ID=MDA0YmQ5OWIwODk5NGZhYTA2NTRhN2M3MDlkOGJmNmY.:
    BYE sip:106@192.168.1.18:57028;rinstance=b37a9deef8c8b39e SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-114f05442a52a733-1---d8754z-;rport
    Max-Forwards: 70
    Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:60407">
    Contact: <sip:999@xxx.xxx.xxx.xxx:5060>
    To: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=e86a2d2f
    From: <sip:999@xxx.xxx.xxx.xxx:5060>;tag=ba565232
    Call-ID: MDA0YmQ5OWIwODk5NGZhYTA2NTRhN2M3MDlkOGJmNmY.
    CSeq: 2 BYE
    Content-Length: 0
    02-09-2012 12:35:17.751 SendMsg from <sip:999@xxx.xxx.xxx.xxx:5060>;tag=ba565232 to "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=e86a2d2f
    02-09-2012 12:35:17.751 [CM503008]: Call(C:1): Call is terminated
    02-09-2012 12:35:17.751 L:1.1[Extn]: Terminating targets, reason: SIP ;cause=200 ;text="Call terminated on user request"
    02-09-2012 12:35:17.751 Blocking refers for the Call(C:1)
    02-09-2012 12:35:17.751 Call(C:1) is terminated
    02-09-2012 12:35:17.747 L:1.2[VMail]: Terminating targets, reason: SIP ;cause=200 ;text="User hangup"
    02-09-2012 12:35:17.747 Leg L:1.2[VMail] is terminated: Cause: 200 BYE "SIP" from 127.0.0.1:40600
    02-09-2012 12:35:17.746 L:1.2[VMail] got Terminated Terminated Recv Req BYE from 127.0.0.1:40600 tid=bc6c857b3f2a221c Call-ID=YTNjNTEzMTdjYTVhOGM2NTA4ZjFkMmQ2NDEwNzEyY2Y.:
    BYE sip:106@127.0.0.1:5060 SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-bc6c857b3f2a221c-1---d8754z-;rport=40600
    Max-Forwards: 70
    Contact: <sip:999@127.0.0.1:40600;rinstance=f48e0c8851e778cd>
    To: "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=0933ad70
    From: <sip:999@127.0.0.1:5060>;tag=c16ed367
    Call-ID: YTNjNTEzMTdjYTVhOGM2NTA4ZjFkMmQ2NDEwNzEyY2Y.
    CSeq: 2 BYE
    User-Agent: 3CX Voice Mail Menu
    Reason: SIP;description="User Hung Up"
    Content-Length: 0
    02-09-2012 12:35:17.746 Terminated from <sip:999@127.0.0.1:5060>;tag=c16ed367 to "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=0933ad70; reason: RemoteBye
    02-09-2012 12:35:17.746 L:1.2[VMail] Sending: OnSendResp Send 200/BYE from 0.0.0.0:0 tid=bc6c857b3f2a221c Call-ID=YTNjNTEzMTdjYTVhOGM2NTA4ZjFkMmQ2NDEwNzEyY2Y.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP 127.0.0.1:40600;branch=z9hG4bK-d8754z-bc6c857b3f2a221c-1---d8754z-;rport=40600
    Contact: <sip:106@127.0.0.1:5060>
    To: "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=0933ad70
    From: <sip:999@127.0.0.1:5060>;tag=c16ed367
    Call-ID: YTNjNTEzMTdjYTVhOGM2NTA4ZjFkMmQ2NDEwNzEyY2Y.
    CSeq: 2 BYE
    Content-Length: 0
    02-09-2012 12:35:17.746 SendMsg from "Dan's Cell"<sip:106@127.0.0.1:5060>;tag=0933ad70 to <sip:999@127.0.0.1:5060>;tag=c16ed367
    02-09-2012 12:35:09.637 Session 17 of leg L:1.1[Extn] is confirmed
    02-09-2012 12:35:09.637 L:1.1[Extn] got Confirmed Confirmed Recv Req ACK from xxx.xxx.xxx.xxx:5080 tid=bb612e250f0d6903 Call-ID=MDA0YmQ5OWIwODk5NGZhYTA2NTRhN2M3MDlkOGJmNmY.:
    ACK sip:999@xxx.xxx.xxx.xxx:5060 SIP/2.0
    Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5080;branch=z9hG4bK-d8754z-bb612e250f0d6903-2---d8754z-;rport=5080;received=xxx.xxx.xxx.xxx
    Via: SIP/2.0/UDP 68.238.205.242:60407;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
    Via: SIP/2.0/UDP 192.168.1.18:57028;branch=z9hG4bK-d8754z-bb612e250f0d6903-1---d8754z-;rport=57028
    Max-Forwards: 68
    Record-Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:60407">
    Contact: <sip:106@192.168.1.18:57028;rinstance=b37a9deef8c8b39e>
    To: <sip:999@xxx.xxx.xxx.xxx:5060>;tag=ba565232
    From: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=e86a2d2f
    Call-ID: MDA0YmQ5OWIwODk5NGZhYTA2NTRhN2M3MDlkOGJmNmY.
    CSeq: 2 ACK
    Proxy-Authorization: Digest username="106",realm="3CXPhoneSystem",nonce="414d535c06541bbc83:4bf2da650ffa6a3cf7079f4c8457e9fc",uri="sip:999@xxx.xxx.xxx.xxx:5060",response="e06d069d86518eb07279caab07a8d00e",algorithm=MD5
    User-Agent: 3CXPhone 6.0.25732.0
    Content-Length: 0
    02-09-2012 12:35:09.637 ConnCfmd from "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=e86a2d2f to <sip:999@xxx.xxx.xxx.xxx:5060>;tag=ba565232
    02-09-2012 12:35:09.247 [CM503007]: Call(C:1): VMail:999 has joined, contact <sip:999@127.0.0.1:40600>
    02-09-2012 12:35:09.247 [CM503007]: Call(C:1): Extn:106 has joined, contact <sip:106@192.168.1.18:57028>
    02-09-2012 12:35:09.247 Session 17 of leg L:1.1[Extn] is connected
    02-09-2012 12:35:09.247 L:1.1[Extn] got Connected Connected Send 200/INVITE from 0.0.0.0:0 tid=066cfb0c3d4d8b09 Call-ID=MDA0YmQ5OWIwODk5NGZhYTA2NTRhN2M3MDlkOGJmNmY.:
    SIP/2.0 200 OK
    Via: SIP/2.0/UDP xxx.xxx.xxx.xxx:5080;branch=z9hG4bK-d8754z-066cfb0c3d4d8b09-2---d8754z-;rport=5080;received=xxx.xxx.xxx.xxx
    Via: SIP/2.0/UDP 68.238.205.242:60407;branch=z9hG4bK-d8754z-tunneltid-1---d8754z-;rport
    Via: SIP/2.0/UDP 192.168.1.18:57028;branch=z9hG4bK-d8754z-066cfb0c3d4d8b09-1---d8754z-;bK-d8754z-c0592833150cdb46-1---d8754z-;rport=57028
    Max-Forwards: 68
    Record-Route: <sip:3cxBridge@xxx.xxx.xxx.xxx:5080;user=proxy;uri="68.238.205.242:59811">
    Contact: <sip:106@192.168.1.18:57028;rinstance=b37a9deef8c8b39e>
    To: <sip:999@xxx.xxx.xxx.xxx:5060>
    From: "Dan"<sip:106@xxx.xxx.xxx.xxx:5060>;tag=fa170032
    Call-ID: YzYzMjk5M2Q0MDE5ZTg2ZTZhMTAyMjRlMTgzYTA5YzA.
    CSeq: 2 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
    Content-Type: application/sdp
    Proxy-Authorization: Digest username="106",realm="3CXPhoneSystem",nonce="414d535c0654195e64:08b689366cb021e0e0f7a150d40a9923",uri="sip:999@xxx.xxx.xxx.xxx:5060",response="60c68fb941bfa9e22a422a187090a501",algorithm=MD5
    Supported: replaces
    User-Agent: 3CXPhone 6.0.25732.0
    Content-Length: 408
     
  10. danfrpa1

    Joined:
    Sep 2, 2012
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    By visiting http://localhost:5000/ivr/ivr_start.aspx I do get an error

    This is the detail error message

    HTTP Error 500.19 - Internal Server Error
    The requested page cannot be accessed because the related configuration data for the page is invalid.

    Detailed Error Information
    Module CustomErrorModule
    Notification SendResponse
    Handler PageHandlerFactory-Integrated-4.0
    Error Code 0x8007000d
    Config Error Unrecognized attribute 'cacheControlMode'
    Config File \\?\C:\ProgramData\3CX\Data\Http\Interface\ivr\web.config
    Requested URL http://xxx.xxx.xxx.xxx:5000/ivr/ivr_start.aspx
    Physical Path C:\ProgramData\3CX\Data\Http\Interface\ivr\ivr_start.aspx
    Logon Method Anonymous
    Logon User Anonymous

    Config Source
    68: <httpProtocol allowKeepAlive="false" />
    69: <staticContent cacheControlMode="DisableCache" />
    70: <modules>
     
  11. danfrpa1

    Joined:
    Sep 2, 2012
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    I have tried my IP Phone, the cell version for android and the Windows Soft Phone... all receiving the same results.
     
  12. jpillow

    jpillow Well-Known Member

    Joined:
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    Is there an extension located where the server is or install a softphone on the server and attempt to call vm from on site, if you have tried this were you able to reach vm? If no try and see what happens when on the same LAN as the server.
     
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