Voice mail menu not accessable.

Discussion in 'Windows' started by John Amey, Feb 15, 2017.

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  1. John Amey

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    I am unable to access the voice mail menu when dialing the voice mail menu extension while the digital receptionist message is playing. When I dial the extension I am placed on hold for a second and then sent back to the digital receptionist. The voice mail menu extension number is 9999. This feature was apparently working before. Any help would be appreciated.

    Thanks
    John
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @John Amey

    What PBX version are you running? Are you on the latest service pack?
    Are you calling from an external number or from a different extension? Are all your services started?
     
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