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Voice Mail not saving message.

Discussion in '3CX Phone System - General' started by EmmaJean, Nov 21, 2011.

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  1. EmmaJean

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    Hi,

    I have found that when a caller leaves a voice mail message, it is not saved unless the caller presses the # key at the end of the call. Many callers fail to press the # key and we don't receive their message.

    Is there a way to automatically save the message when the caller hangs up, even if they don't press the # key?

    Cheers Emma
     
  2. leejor

    leejor Well-Known Member

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    The message should be saved even if the caller hits no key at the end, and just hangs up. On my outgoing message, I say nothing about pressing any key at the end of the message, and I get all of my messages. At least no one has complained that they left a message and i didn't receive it.

    There may be something else going on, with your system, hardware perhaps?. Did this just start recently, or, has it been going on from the beginning? Does the 3CX log show any issues?
     
  3. 3cx

    3cx

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    A quick thing that comes to mind if you have an antivirus allow all the services to pass though your firewall assuming again you have a firewall/antivirus
     
  4. EmmaJean

    Joined:
    Nov 17, 2011
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    Thanks for your reply.

    This issue has been occuring since 3CX was installed. When calling our number from an external line I also sometimes have a long pause (15 to 25 seconds) before hearing the 'Leave a messaage' message.

    I have included the log of a couple of test calls I just made. Any assistance is appreciated.
    Emma
    Code:
    11:31:45.489|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(7): Incoming call from 0266513238@(Ln.10000@Exetel) to <sip:20@192.168.1.110:5060><br>
    11:31:45.497|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Exetel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0 SN/0030E1080E50 SW/P108-09-10] PBX contact: [sip:0280072941@220.233.46.199:5060]<br>
    11:31:45.499|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:20@192.168.1.110:5060><br>
    11:31:45.501|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(7): Route 1: RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33,Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63,Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:31:45.529|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(7): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33]<br>
    11:31:45.536|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(7): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63]<br>
    11:31:45.542|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(7): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:31:45.679|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(7): Alerting sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63<br>
    11:31:45.679|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:14@192.168.1.110:5060]<br>
    11:31:45.685|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(7): Alerting sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33<br>
    11:31:45.685|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:11@192.168.1.110:5060]<br>
    11:31:45.688|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(7): Alerting sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af<br>
    11:31:45.689|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:16@192.168.1.110:5060]<br>
    11:31:58.066|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [7]<br>
    11:32:05.549|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(7): Forwarding: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:32:05.607|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(7): Calling Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:32:05.753|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(7): Alerting sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:32:05.754|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:99@127.0.0.1:5060]<br>
    11:32:05.763|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(7): Device joined: sip:0280072941@58.96.1.2:5060<br>
    11:32:05.764|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(7): Call to sip:16@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.122:52944<br>
    11:32:05.766|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(7): Device joined: sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:32:05.773|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(7): Call to sip:11@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.138:53599<br>
    11:32:05.776|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(7): Call to sip:14@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.132:65025<br>
    11:32:17.600|.\SLServer.cpp(852)|Log2|MediaServer|MediaServerReporting::DTMFhandler:[MS211000] C:7.1: 58.96.1.1:11376 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.<br>
    11:32:28.067|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [7]<br>
    11:32:41.867|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(7): Call is terminated<br>
    11:32:51.351|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:20<br>
    11:32:51.726|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(8): Incoming call from 0266513238@(Ln.10000@Exetel) to <sip:20@192.168.1.110:5060><br>
    11:32:51.728|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Exetel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0] PBX contact: [sip:0280072941@220.233.46.199:5060]<br>
    11:32:51.730|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:20@192.168.1.110:5060><br>
    11:32:51.732|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(8): Route 1: RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33,Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63,Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:32:51.758|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(8): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33]<br>
    11:32:51.765|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(8): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63]<br>
    11:32:51.771|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(8): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:32:51.962|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(8): Alerting sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63<br>
    11:32:51.962|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:14@192.168.1.110:5060]<br>
    11:32:51.966|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(8): Alerting sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33<br>
    11:32:51.966|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:11@192.168.1.110:5060]<br>
    11:32:51.969|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(8): Alerting sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af<br>
    11:32:51.969|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:16@192.168.1.110:5060]<br>
    11:33:00.074|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [8]<br>
    11:33:11.839|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(8): Forwarding: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:33:11.858|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(8): Calling Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:33:11.942|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(8): Call to sip:11@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.138:53599<br>
    11:33:11.946|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(8): Call to sip:16@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.122:52944<br>
    11:33:12.051|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(8): Alerting sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:33:12.051|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:99@127.0.0.1:5060]<br>
    11:33:12.057|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(8): Device joined: sip:0280072941@58.96.1.2:5060<br>
    11:33:12.058|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(8): Call to sip:14@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.132:65025<br>
    11:33:12.060|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(8): Device joined: sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:33:30.091|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [8]<br>
    11:33:50.092|.\SLServer.cpp(852)|Log2|MediaServer|MediaServerReporting::DTMFhandler:[MS211000] C:8.1: 58.96.1.15:11038 is delivering DTMF using RTP payload (RFC2833). In-Band DTMF tone detection is disabled for this call segment.<br>
    11:34:00.093|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [8]<br>
    11:34:15.673|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(8): Call is terminated<br>
    11:34:24.488|.\Line.cpp(355)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10000 forwards to DN:20<br>
    11:34:24.789|.\CallCtrl.cpp(330)|Log2||CallCtrl::onIncomingCall:[CM503001]: Call(9): Incoming call from 0266513238@(Ln.10000@Exetel) to <sip:20@192.168.1.110:5060><br>
    11:34:24.791|.\Line.cpp(1443)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[Exetel] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Quintum/1.0.0 SN/0030E1080E50 SW/P108-09-10] PBX contact: [sip:0280072941@220.233.46.199:5060]<br>
    11:34:24.793|.\CallCtrl.cpp(508)|Log3||CallCtrl::onSelectRouteReq:[CM503010]: Making route(s) to <sip:20@192.168.1.110:5060><br>
    11:34:24.795|.\CallCtrl.cpp(674)|Log2||CallCtrl::onSelectRouteReq:[CM503004]: Call(9): Route 1: RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33,Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63,Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:34:24.843|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(9): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33]<br>
    11:34:24.850|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(9): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63]<br>
    11:34:24.857|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(9): Calling RingAll20:11Ext.1113Ext.1312Ext.1214Ext.1416Ext.16@[Dev:sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af]<br>
    11:34:24.992|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(9): Alerting sip:14@192.168.1.132:65025;rinstance=be25f58be57a9f63<br>
    11:34:25.004|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.14: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:14@192.168.1.110:5060]<br>
    11:34:25.007|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(9): Alerting sip:11@192.168.1.138:53599;rinstance=be244da0220e2a33<br>
    11:34:25.007|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.11: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:11@192.168.1.110:5060]<br>
    11:34:25.011|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(9): Alerting sip:16@192.168.1.122:52944;rinstance=f1532cbf7803a8af<br>
    11:34:25.011|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.16: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CXPhone 6.0.20943.0] PBX contact: [sip:16@192.168.1.110:5060]<br>
    11:34:32.094|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [9]<br>
    11:34:44.927|.\CallCtrl.cpp(806)|Log2||CallCtrl::onRerouteReq:[CM503005]: Call(9): Forwarding: Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:34:45.003|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(9): Calling Ext:Ext.99@[Dev:sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706]<br>
    11:34:45.025|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(9): Call to sip:11@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.138:53599<br>
    11:34:45.029|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(9): Call to sip:14@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.132:65025<br>
    11:34:45.127|.\CallLeg.cpp(315)|Log3||CallLeg::onAnswer:[CM503002]: Call(9): Alerting sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:34:45.127|.\Extension.cpp(1406)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.99: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: 1] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:99@127.0.0.1:5060]<br>
    11:34:45.133|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(9): Device joined: sip:0280072941@58.96.1.2:5060<br>
    11:34:45.134|.\CallLeg.cpp(326)|Log2||CallLeg::onFailure:[CM503003]: Call(9): Call to sip:16@192.168.1.110:5060 has failed; Cause: 487 Request Terminated; from IP:192.168.1.122:52944<br>
    11:34:45.135|.\CallCtrl.cpp(851)|Log2||CallCtrl::onLegConnected:[CM503007]: Call(9): Device joined: sip:99@127.0.0.1:40600;rinstance=52cbe9edc36c3706<br>
    11:35:04.100|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [9]<br>
    11:35:16.012|.\Call.cpp(1341)|Log2||Call::Terminate:[CM503008]: Call(9): Call is terminated<br>
     
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