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Voice Mail Options Not Available

Discussion in '3CX Phone System - General' started by robhicks, Jun 27, 2008.

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  1. robhicks

    Feb 18, 2008
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    We're new to 3cx.

    After we first installed it - the free version several months ago, the voice mail worked without any problems, including the options "9."

    Recently, we bought a small business license and activated it - version 6. Now, we can access the voice mail system (999) and it prompts to press 9 for more options, but when 9 is pressed, nothing happens, dead silence.

    Any ideas or help would be appreciated.

    I don't see anything in the logs:

    19:10:05.218 CallCtrl::eek:nLegConnected [CM503007]: Call(22): Device joined: sip:999@;rinstance=0360a25f8c5a2934
    19:10:05.187 CallCtrl::eek:nLegConnected [CM503007]: Call(22): Device joined: sip:103@;transport=udp
    19:10:05.187 Extension::printEndpointInfo [CM505001]: Ext.999: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX MakeCall helper] Transport: [sip:]
    19:10:05.187 CallCtrl::eek:nAnsweredCall [CM503002]: Call(22): Alerting sip:999@;rinstance=0360a25f8c5a2934
    19:10:04.609 CallCtrl::eek:nSelectRouteReq [CM503004]: Call(22): Calling: Ext:Ext.999@[Dev:sip:999@;rinstance=0360a25f8c5a2934]
    19:10:04.609 CallCtrl::eek:nSelectRouteReq [CM503010]: Making route(s) to [sip:999@sip.contractpal.com]
    19:10:04.609 Extension::printEndpointInfo [CM505001]: Ext.103: Device info: Device Identified: [Man: GrandStream;Mod: GXP-2000;Rev: General] Capabilities:[reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000] Transport: [sip:]
    19:10:04.546 CallCtrl::eek:nIncomingCall [CM503001]: Call(22): Incoming call from Ext.103 to [sip:999@sip.contractpal.com]
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