Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Voice Mail Problem

Discussion in '3CX Phone System - General' started by richs, Jul 2, 2013.

Thread Status:
Not open for further replies.
  1. richs

    Joined:
    Nov 26, 2012
    Messages:
    9
    Likes Received:
    0
    I am running 3CX free version 10 in Windows 7 Pro as a trial setup. I have two locations; one in Hawaii and one in Boston. I first installed in Hawaii and after the usual learning curve all works well. When I installed in Boston, however, I find the voice mail system is not coming up. 3CX management console indicates that the system extension 99 is "not registered". Dialing it from any phone brings up a busy. I have stopped and restarted all services with no result. I've rebooted the server also with no result.
    Here is a log after a system restart, attempting to call extension 99 from a desk phone:

    09:25:21.748 [CM503020]: Normal call termination. Reason: Not available
    09:25:21.748 [CM503016]: Call(2): Attempt to reach <sip:99@192.168.1.5;user=phone> failed. Reason: Not Registered
    09:25:21.748 [CM503016]: Call(2): Attempt to reach <sip:99@192.168.1.5;user=phone> failed. Reason: Not Registered
    09:25:21.748 [CM503017]: Call(2): Target is not registered: Ext.99
    09:25:21.748 [CM503010]: Making route(s) to <sip:99@192.168.1.5;user=phone>
    09:25:21.748 [CM505001]: Ext.15: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_550-UA/4.1.0.84959] PBX contact: [sip:15@192.168.1.5:5060;transport=TCP]
    09:25:21.748 [CM503001]: Call(2): Incoming call from Ext.15 to <sip:99@192.168.1.5;user=phone>
    09:25:18.347 [CM503003]: Call(1): Call to sip:10@146.115.90.2 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.6:4233
    09:25:17.926 [CM503008]: Call(1): Call is terminated
    09:25:16.475 [CM505001]: Ext.10: Device info: Device Identified: [Man: Polycom;Mod: Kirk Wireless Server;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [KIRK Wireless Server 300 PCS13__ r40447] PBX contact: [sip:10@192.168.1.5:5060;transport=TCP]
    09:25:16.475 [CM503002]: Call(1): Alerting sip:10@192.168.1.6:5060;transport=tcp
    09:25:15.914 Currently active calls - 1: [1]
    09:25:14.556 [CM503025]: Call(1): Calling Ext:Ext.10@[Dev:sip:10@192.168.1.6:5060;transport=tcp]
    09:25:14.510 [CM503004]: Call(1): Route 1: Ext:Ext.10@[Dev:sip:10@192.168.1.6:5060;transport=tcp]
    09:25:14.494 [CM503010]: Making route(s) to <sip:10@192.168.1.5;user=phone>
    09:25:14.494 [CM505001]: Ext.15: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_550-UA/4.1.0.84959] PBX contact: [sip:15@192.168.1.5:5060;transport=TCP]
    09:25:14.494 [CM503001]: Call(1): Incoming call from Ext.15 to <sip:10@192.168.1.5;user=phone>
    09:24:15.120 [CM504001]: Ext.15: new contact is registered. Contact(s): [sip:15@192.168.1.15:5060;transport=tcp/15]
    09:21:59.626 [CM504001]: Ext.11: new contact is registered. Contact(s): [sip:11@192.168.1.6:5060;transport=tcp/11]
    09:21:55.632 [CM504001]: Ext.10: new contact is registered. Contact(s): [sip:10@192.168.1.6:5060;transport=tcp/10]
    09:21:55.106 [CM504001]: Ext.12: new contact is registered. Contact(s): [sip:12@192.168.1.6:5060;transport=tcp/12]
    09:21:22.727 [CM504004]: Registration succeeded for: 10000@Generic SIP Trunk -
    09:21:22.497 [CM504003]: Sent registration request for 10000@Generic SIP Trunk -
    09:21:22.427 IP(s) added:[192.168.1.5]
    09:21:20.847 [CM504001]: Ext.*1: new contact is registered. Contact(s): [sip:*1@127.0.0.1:40000;rinstance=bfe257d0fc902519/*1]
    09:21:20.847 [CM504001]: Ext.*0: new contact is registered. Contact(s): [sip:*0@127.0.0.1:40000;rinstance=9f22d13da883d85e/*0]
    09:21:20.847 [CM504001]: Ext.*777: new contact is registered. Contact(s): [sip:*777@127.0.0.1:40000;rinstance=440d308304ded0bc/*777]
    09:21:16.436 [EC100007]: External application is connected: application:Boston_Server:0/QueueManager local:127.0.0.1:5482 remote:127.0.0.1:49184
    09:21:15.063 [CM504004]: Registration succeeded for: 10000@Generic SIP Trunk -
    09:21:14.736 [CM504003]: Sent registration request for 10000@Generic SIP Trunk -
    09:21:14.392 [EC200005]: Parking Orbit server is connected: application:Boston_Server:0/3CXParkOrbit local:127.0.0.1:5482 remote:127.0.0.1:49182
    09:21:13.597 [CM506005]: Public IP=146.115.90.2 is used for WAN communications through local interface with IP=192.168.1.5
    09:21:12.474 Failed to obtain short path name for [C:\ProgramData\3CX\Bin\Cert]
    09:21:12.474 [CM501006]: Default Local IP address: [192.168.1.5]
    09:21:12.474 [CM501002]: Version: 10.0.22539.0
    09:21:12.474 [CM501001]: Start 3CX PhoneSystem Call Manager
    09:21:12.474 [CM501010]: License Info: Load Failed - Error licence Licence: 27 System: 2
    09:21:12.396 [EC200001]: Configuration server is connected: application:Boston_Server:5485/DBProvider local:127.0.0.1:49180 remote:127.0.0.1:5485
    09:21:12.396 [CM501007]: *** Started Calls Controller thread ***

    Any advice?
     
  2. richs

    Joined:
    Nov 26, 2012
    Messages:
    9
    Likes Received:
    0
    For ease in setup I used a restore from Hawaii to set up the new installation in Boston. For some reason this loused up VM. After trying several times to reboot and restart services, I finally bit the bullet and uninstalled 3CX and reinstalled a clean copy and set up from scratch.
    Voice mail came right up without difficulties.
    Problem Solved.
     
Thread Status:
Not open for further replies.