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voice mail start message

Discussion in '3CX Phone System - General' started by Movix, Nov 26, 2010.

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  1. Movix

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    Hello,

    When arriving on the voice mail there is a choice to leave a message (#) or to be redirected to the operator (*)

    I wonder if there is a possibility to avoid the possibility to be redirected to the operator.
    I'm aware about the fact that i con modify the voice message it self. In this case the user must anyway hit # to leave a message even if this is be the only option remaining, seems useless in this case, so why ask him to hit #. Also the * function would still be available, and could lead to confusing situation when the user hits it by error.

    I searched the forum for an answer but found nothing. I have seen that in the past it was a feature request to allow the user to have this choice.
    I looked through all options in the admin interface but nothing seems to match what i was looking for.
    I also looked through the files of the 3CX phone system trying to identify something like a script driving the welcome message.

    Can someone please give me a hint if there is a possibility or not.

    Movix
     
  2. leejor

    leejor Well-Known Member

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    If you have a personal outgoing message, just say "please leave a message after the tone". Callers are not required to hit the octothorp (#) to actually leave a message. The star (*) will take them to the extension designated as the operator, however, if you don't actually use the operator extension for an operator, you can send the call anywhere through a dummy extension and forwarding rules. As far as I'm aware, at this point, there is no flexibility in any other uses of those options.
     
  3. Movix

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    Hello Leejor,

    Thank you for your answer.
    All that you said is what i allready tested, and indeed, redirecting to a dummy extension is an alternative to the operator, but in this case the user can stay in an endless loop while spamming the * key.
    Anyway the issue only occurs if the user presses * by error, so i'll keep this solution.

    Perhaps it's worth to file it as a feature request to make it configurable in the admin interface (redirect or not by pressing *)

    Movix
     
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