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Voice only being heard one way

Discussion in '3CX Phone System - General' started by cknott2243, Aug 25, 2010.

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  1. cknott2243

    Jul 6, 2010
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    Hello All,

    I am new to SIP/VOIP and 3CX but have found 3CX to great and very easy to learn and implement. I am running into a problem now that I cannot seem to pinpoint, whether it could be a simple setting change in the product or something that might require alterations made outside of the product.

    The problem is I continually (but not all the times) run into problems with others hearing my side of the conversation. In some cases this can be seen if someone calls my extension externally or if someone who has a extension registered to the system is outside of the office. They will call me and I can hear them but they cannot hear me. I have done the standard firewall checker in 3CX and it passes and going through the docs it appears all the ports are open properly. Below is the latest communication from the server when this happened. What happened is someone that is external to the office registered ext.4111 and then tries to call someone in the office at ext.1104. The call is placed,1104 rings, picks up, and can then hear 4111 speaking but 4111 cannot hear 1104. It happens also if 4111 hangs up and calls a cell phone or any other external number.

    13:38:25.901 [CM503008]: Call(35): Call is terminated
    13:37:52.533 Session 120166 of leg C:35.1 is confirmed
    13:37:52.221 [CM503007]: Call(35): Device joined: sip:1104@;transport=udp
    13:37:52.221 [CM503007]: Call(35): Device joined: sip:4111@
    13:37:52.221 [MS210003] C:35.1:Answer provided. Connection(transcoding mode[unsecure]):
    13:37:52.205 [MS210001] C:35.2:Answer received. RTP connection[unsecure]:
    13:37:52.205 Remote SDP is set for legC:35.2
    13:37:49.663 Active calls counted toward license limit: [35]
    13:37:44.171 [CM505001]: Ext.1104: Device info: Device Identified: [Man: Grandstream;Mod: GXP Series;Rev: General] Capabilities:[no-reinvite, no-replaces, unable-no-sdp, recvonly] UserAgent: [Grandstream GXP2000] PBX contact: [sip:1104@]
    13:37:44.171 [CM503002]: Call(35): Alerting sip:1104@;transport=udp
    13:37:44.078 [CM503025]: Call(35): Calling Ext:Ext.1104@[Dev:sip:1104@;transport=udp]
    13:37:44.078 [MS210002] C:35.2:Offer provided. Connection(transcoding mode):
    13:37:44.062 [CM503004]: Call(35): Route 1: Ext:Ext.1104@[Dev:sip:1104@;transport=udp]
    13:37:44.062 [CM503010]: Making route(s) to ""<sip:1104@>
    13:37:44.062 [MS210000] C:35.1:Offer received. RTP connection:
    13:37:44.047 Remote SDP is set for legC:35.1
    13:37:44.047 [CM505001]: Ext.4111: Device info: Device Identified: [Man: Linksys;Mod: SPA Series;Rev: General] Capabilities:[reinvite, no-replaces, able-no-sdp, recvonly] UserAgent: [Linksys/SPA941-5.1.8] PBX contact: [sip:4111@]
    13:37:44.047 [CM503001]: Call(35): Incoming call from Ext.4111 to ""<sip:1104@>
    13:37:44.015 [CM500002]: Info on incoming INVITE:
    INVITE sip:1104@ SIP/2.0
    Via: SIP/2.0/UDP;branch=z9hG4bK-31d52ce4;received=
    Max-Forwards: 70
    Contact: "."<sip:4111@>
    To: ""<sip:1104@>
    From: "."<sip:4111@>;tag=1a8795161471bd63o3
    Call-ID: e7c73952-d9ce0657@
    CSeq: 102 INVITE
    Expires: 240
    Proxy-Authorization: Digest username="4111",realm="3CXPhoneSystem",nonce="414d535c0285e5e789:bddf3feeebc53b73249607881119a1e2",uri="sip:1104@......",algorithm=MD5,response="c62a6e7b62549da457b575450a3f5cea"
    Supported: replaces
    User-Agent: Linksys/SPA941-5.1.8
    Content-Length: 0

    Unfortunately I am not very proficient in reading the logs yet so looking at this I really don't see any clear explanation why this might be happening.

    If anyone has ever seen such a scenario and might have an idea on what to do please let me know.

  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    If the external extension is not hearing an extension at the same location as 3CX then it is most likely an issue with the firewall/router at the remote end.
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