Voiceflex SIP trunks

Discussion in '3CX Phone System - General' started by Nebula, Apr 12, 2008.

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  1. Nebula

    Nebula New Member

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    I have the 3CX working fine with Sipgate and Draytel SIP trunks, also 2 analogue PSTN lines via a Patton 4112. I also have 2 Voiceflex trunks and cannot get them working for inbound calls, outbound is fine. Some log entries below that may help.

    My first post so apologies if I am missing somthing silly.

    Any help gratefully received.

    14:01:43.665 AuthMgr::eek:nAuthFailure [CM102001]: Authentication failed for SipReq: INVITE xxxx783000@xxx.35.107.134 tid=60135fea cseq=INVITE contact=xxxx852919@146.101.248.200 / 103 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings

    14:01:43.353 evt::CheckAuth::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:xxxx783000@xxx.35.107.134 SIP/2.0
    Via: SIP/2.0/UDP 146.101.248.200:5060;branch=z9hG4bK60135fea;rport=5060
    Max-Forwards: 70
    Contact: [sip:xxxx852919@146.101.248.200]
    To: [sip:xxxx83000@xxx.35.107.134]
    From: "xxxx852919"[sip:xxxx852919@146.101.248.200];tag=as69f8cbfb
    Call-ID: 3d483b18767967d4626418a82eb66a0a@146.101.248.200
    CSeq: 103 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    Date: Sat, 12 Apr 2008 13:02:15 GMT
    Proxy-Authorization: Digest username="84413428",realm="3CXPhoneSystem",algorithm=MD5,uri="sip:xxxx783000@xxx.35.107.134",nonce="12852478903:c06b79d0e71be446195c15423c8d5148",response="fee5061f6b75518be8d237ec5c313111",opaque=""
    Supported: replaces
    User-Agent: VoiceFlex
    Content-Length: 0


    14:01:43.353 evt::CheckAuth::not_handled [CM302002]: Authentication failed due to unidentified source of: SipReq: INVITE xxxx783000@xxx.35.107.134 tid=60135fea cseq=INVITE contact=xxxxx852919@146.101.248.200 / 103 from(wire)
    14:01:42.962 evt::CheckIfAuthIsRequired::not_handled [CM500002]: Unidentified incoming call. Review INVITE and adjust source identification:
    INVITE sip:xxxx783000@xxx.35.107.134 SIP/2.0
    Via: SIP/2.0/UDP 146.101.248.200:5060;branch=z9hG4bK12d1949b;rport=5060
    Max-Forwards: 70
    Contact: [sip:xxxxx852919@146.101.248.200]
    To: [sip:xxxx783000@xxx.35.107.134]
    From: "xxxxx852919"[sip:xxxxx852919@146.101.248.200];tag=as69f8cbfb
    Call-ID: 3d483b18767967d4626418a82eb66a0a@146.101.248.200
    CSeq: 102 INVITE
    Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
    Date: Sat, 12 Apr 2008 13:02:14 GMT
    Supported: replaces
    User-Agent: VoiceFlex
    Content-Length: 0


    14:01:42.962 evt::CheckIfAuthIsRequired::not_handled [CM302001]: Authorization system can not identify source of: SipReq: INVITE xxxx783000@217.35.107.134 tid=12d1949b cseq=INVITE contact=xxxxx852919@146.101.248.200 / 102 from(wire)
     
  2. archie

    archie Well-Known Member
    3CX Support

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    Make Source identification rule for it:
    Contact: Host/Port = Custom field 146.101.248.200:5060
     
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  3. Nebula

    Nebula New Member

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    Thanks for the suggestion. Tried this, still no inbound calls fron Voiceflex.

    Has anyone got Voiceflex trunks working with the 3CX?
     
  4. archie

    archie Well-Known Member
    3CX Support

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    Still not identified? IP hasn't changed?
     
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  5. Nebula

    Nebula New Member

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    No, still the same IP still the same problem.

    I am fighting another issue at the moment, every time the server reboots the db server logon stops working and the db service will not start. Think I have fixed this now, I have created an active directory account for "phonesystem_3cx_", reset the permissions on the DB folder and used the AD account for the db service logon credentials. Now OK after startup.

    I'll now get back to the Voiceflex issue.

    Thanks
     
  6. Nick Galea

    Nick Galea Site Admin

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    Please review this FAQ
    http://www.3cx.com/support/source-id-errors.html

    You will have to do some tweaking to make an unsupported provider work. Therefore to save time, just use a supported VOIP provider...
     
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  7. Nebula

    Nebula New Member

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    Thanks for the suggestion but as a Voiceflex reseller I have a vested interest in making this work. Voiceflex & Gamma are 2 of biggest providers of SIP trunks in the UK so I would have thought that it was also in 3CX's interest to work with these providers and get them to the status of "supported provider".

    Best regards
     
  8. rbrady

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    Hi folks

    The 3CX system is known to work with our service. If you are a VoiceFlex reseller, you are welcome to call or email us for support on getting this to work. Our contact details are listed below.

    Regards,
    Richard

    --
    Richard Brady
    VoIP Engineer
    VoiceFlex

    t: +44 (0)207 4202 757
    f: +44 (0)207 4401 817
    w: http://www.voiceflex.com

    Information contained in this e-mail is intended for the use of the addressee(s) only and is confidential. If you are not an addressee, note that any disclosure, copying, distribution, or use of the contents of this message is strictly prohibited. If you have received this e-mail in error, please contact the firm at +44 (0) 20 7420 4242 or support@fsys.co.uk. Any views or opinions expressed in this message are those of the individual sender, except where the sender specifically states them to be the views of Frontier Systems Ltd. Frontier Systems Ltd does not accept legal responsibility for this e-mail message due to the insecure nature of internet communications.
     
  9. Nick Galea

    Nick Galea Site Admin

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    Hi Richard,

    Thanks for joining in :)

    We're happy to work with you if you have questions in testing for compatability. You can email me on ng @ 3cx.com
     
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  10. rbrady

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    Nick

    Thanks, will do!

    Regards,
    Richard
     
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