VoiceMail - Alternate to the pound key (#)?

Discussion in '3CX Phone System - General' started by Bob, Aug 9, 2007.

Thread Status:
Not open for further replies.
  1. Bob

    Bob

    Joined:
    Aug 1, 2007
    Messages:
    39
    Likes Received:
    0
    Hi,

    The VoiceMail system has a requirment for the user to use the pound key (#) for a number of menus. This works fine for a standard phoneset, but it doesn't work well with a softphone. With a softphone, I must either use the mouse to click the # or use the keyboard to shift-3 for a #.

    In order to use shift-3 for a pound sign on the keyboard, I must move from the numeric keypad on the keyboard over to the full keyboard.

    It would be much easier and faster to go through my messages if I could stay on the numberic keypad.

    So, is there a way to program 3CX to accept an alternate character for the #? Any of the following keys found on the numeric keypad will be fine with me, but here is my order preference: / * - + .

    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  2. gbarnes

    Joined:
    Aug 3, 2007
    Messages:
    83
    Likes Received:
    0
    Voicemail pound key.

    Yes, there is. I have done it as I use the pound key for something else, and the confirm delete etc uses the pound key!

    Goto your 3cx directory in program files, then :
    3CX PhoneSystem\Data\Ivr\Vxml

    Click, and edit the EnterMailbox.php script.

    Look for entry like:

    <elseif cond="action == '#'" />
    <assign name="action_code" expr="'playback_menu'" />
    <goto nextitem="menuaction"/>

    etc etc and change to 1 or something not used.

    Now, in the grammar entry above, look for the # in the list and change to 1 or whatever you want. E.g:

    <grammar>9|#<?= ($cnt_files > 0) ? '|#' : '' ?></grammar>

    to:

    <grammar>9|#<?= ($cnt_files > 0) ? '|1' : '' ?></grammar>

    But be sure to make a backup of the original file. FIRST! :oops:

    Graeme.
     
  3. gbarnes

    Joined:
    Aug 3, 2007
    Messages:
    83
    Likes Received:
    0
    Just in case - pin entry

    Just to add, you dont need to enter pound when entering the
    pin number, just enter it and wait, so its really just the
    confirm bit you need to change. Eg 'Press pound to confirm'...

    This wont change the recorded option. If you need to change that also, then you have to edit the appropriate .wav file.

    Hope I helped.

    Graeme.
     
  4. BendyMetal

    Joined:
    Oct 8, 2007
    Messages:
    36
    Likes Received:
    0
    pound key

    where i come from ,the "pound" key is called the hash key.... :D
     
Thread Status:
Not open for further replies.