Voicemail Beep Volume

Discussion in '3CX Phone System - General' started by Nick7300, Feb 22, 2017.

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  1. Nick7300

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    Where can I change the volume of the beep used at the end of voicemail announcements?

    I have reduced the volume of beep.wav in ivr/prompts/sets
    as well as the beep.mp3 in ivr/prompts.

    Changing both to a lower volume has not solved the problem.
     
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Hello @Nick7300

    The correct path for the prompt set is C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts\Sets and the correct file is the beep.wav. Make sure you are making the changes to the correct prompt set and ensure that the .wav file is at the correct format after you have made the changes.
    also after you make the changes make sure to restart the IVR and media service.
     
  3. jbryant84

    jbryant84 New Member

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    Here's a beep.wav that's half length, half volume. The wav file is shared with the beep to leave a message on voicemail, so you can't just delete it.
     

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