Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Voicemail Dials Outside Number

Discussion in '3CX Phone System - General' started by ntnetzeband, Jul 5, 2017.

Thread Status:
Not open for further replies.
  1. ntnetzeband

    Joined:
    Jul 30, 2016
    Messages:
    65
    Likes Received:
    5
    Hello,

    We are having an issue where one particular extension after dialing the voicemail number and entering their pin, it seems to transfer them either to someone else's mailbox or to another number. After hitting the "*" button to play, there is about a 20 second delay and then you can here the recording say "Please leave a message for Rupesh Sawdry." We have a Rupesh working here but not with that last name. Below is the link to a wireshark capture but I'm not sure what to make of it. Call is from extension 6228 to 9999. Everything seems fine to me. Any help would be greatly appreciated.
     
    #1 ntnetzeband, Jul 5, 2017
    Last edited: Jul 5, 2017
  2. ntnetzeband

    Joined:
    Jul 30, 2016
    Messages:
    65
    Likes Received:
    5
    Solved the issue on our end.
     
Thread Status:
Not open for further replies.