VoiceMail doesn't hang up - audiocodes mp118

Discussion in '3CX Phone System - General' started by nateb, Nov 13, 2007.

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  1. nateb

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    When someone leaves a voice mail message, when they are done recording, there is usually about 1 min 30 secs of blank air, its almost like when they hang on, it doesn't dissconnect on the fxo gateway. we are using a audiocodes mp-118 fxo.
     
  2. iang

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    Hi nateb

    I'm not familiar with the AudioCodes products but I had a similar problem with the LinkSys 3102. Check you've got the right regional tones set so that the gateway can recognise the Disconnect tone. I also had to play with the CPC (Don't ask me what it means! :) ) settings.
     
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  3. netpet

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    Hi, I have the same problem with my SPA 3102. I have found the right disconnect tones, but it doesnt work either.

    Which settings do you use for cpc ?

    br

    HP
     
  4. iang

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    Hi netpet,

    I'm in the UK so these settings might not work for you.

    I found more than one source for UK disconnect tones and they differed! The ones on http://www.3amsystems.com/ worked for me.

    In the PSTN Line tab, PSTN Disconnect Detection section:
    Detect CPC is set to yes
    Min CPC Duration is set to 0.09
    Detect Disconnect Tone is set to yes
    Disconnect Tone is set to 400@-30,400@-30; 2(3/0/1+2)

    I'd also recommend setting as many possible tones as you can in the Regional tab.

    Let me know how you get on!
     
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  5. nateb

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    where

    Where do you change these settings in the audiocode device? Here is a copy of my ini file :

    ;**************
    ;** Ini File **
    ;**************

    ;Board: MP-118 FXO
    ;Serial Number: 943880
    ;Slot Number: 1
    ;Software Version: 5.20A.024.002
    ;DSP Software Version: 204IM => 520.12
    ;Board IP Address: 172.16.1.56
    ;Board Subnet Mask: 255.255.255.0
    ;Board Default Gateway: 172.16.1.250
    ;Ram size: 32M Flash size: 8M
    ;Num DSPs: 2 Num DSP channels: 8
    ;Profile: NONE
    ;-----------------------------------------


    [SYSTEM Params]

    SyslogServerIP = 172.16.1.4
    EnableSyslog = 1
    VXMLFIleName = ''
    VoiceMenuPassword = 'disable'
    ActivityListToLog = 'dr'

    [BSP Params]

    PCMLawSelect = 3
    EnableLANWatchdog = 0
    RoutingTableHopsCountColumn = 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0, 0

    [ATM Params]


    [Analog Params]

    MinFlashHookTime = 100
    FXSLoopCharacteristicsFilename = 'MP11x-02-1-FXS_16KHZ.dat'
    FarEndDisconnectType = 15
    ANALOGPORTINFO = ''

    [ControlProtocols Params]

    AdminStateLockControl = 0

    [MGCP Params]


    [MEGACO Params]

    EP_Num_0 = 0
    EP_Num_1 = 1
    EP_Num_2 = 0
    EP_Num_3 = 0
    EP_Num_4 = 0

    [PSTN Params]


    [SS7 Params]


    [Voice Engine Params]

    BrokenConnectionEventTimeout = 100
    DJBufMinDelay = 70
    RFC2833PayloadType = 101
    ECDCRemoval = 1
    FarEndDisconnectSilenceMethod = 1
    FarEndDisconnectSilencePeriod = 30
    CallProgressTonesFilename = 'usa_tones_12.dat'

    [WEB Params]

    LogoWidth = '339'

    [SIP Params]

    ENABLECALLERID = 1
    MAXDIGITS = 49
    ISPROXYUSED = 1
    ISREGISTERNEEDED = 1
    ISTWOSTAGEDIAL = 0
    ENABLECURRENTDISCONNECT = 1
    ENABLEREVERSALPOLARITY = 0
    SECURECALLSFROMIP = 0
    ENABLEBUSYOUT = 0
    CDRREPORTLEVEL = 0
    MAXACTIVECALLS = 8
    CHANNELSELECTMODE = 2
    GWDEBUGLEVEL = 5
    PROXYNAME = '172.16.1.4'
    SIPGATEWAYNAME = '172.16.1.56'
    ENABLESILENCEDISCONNECT = 1
    ENABLEVOICEDETECTION = 1
    DEFAULTRELEASECAUSE = 3
    PROGRESSINDICATOR2IP = -1
    FILTERCALLS2IP = 0
    PRACKMODE = 0
    GWAPPDELAYTIME = 7
    ENABLEDIDWINK = 0
    DISCONNECTONBROKENCONNECTION = 0
    ENABLEDIGITDELIVERY = 0
    CDRSYSLOGSERVERIP = 0.0.0.0
    PSTNALERTTIMEOUT = 180
    ENABLEDIGITDELIVERY2IP = 0
    MAXCALLDURATION = 0
    ENABLEUSERINFOUSAGE = 0
    SetDefaultOnIniFileProcess = 0

    [VXML Params]


    [IPsec Params]


    [Audio Staging Params]


    ;
    ; *** TABLE DspTemplates ***
    ; This table contains hidden elements and will not be exposed.
    ; This table exists on board and will be saved during restarts
    ;

    ;
    ; *** TABLE CoderName ***
    ;
    ;

    [ CoderName ]
    FORMAT CoderName_Index = CoderName_Type, CoderName_PacketInterval, CoderName_rate, CoderName_PayloadType, CoderName_Sce;
    CoderName 0 = g711Ulaw64k, 20, 0, 0, 0;
    CoderName 1 = g711Alaw64k, 20, 0, 8, 0;

    [ \CoderName ]

    ;
    ; *** TABLE TrunkGroup ***
    ;
    ;

    [ TrunkGroup ]
    ; ** NOTE: Changes were made to active configuration.
    ; ** The data below is different from current values.
    FORMAT TrunkGroup_Index = TrunkGroup_TrunkGroupNum, TrunkGroup_FirstTrunkId, TrunkGroup_FirstBChannel, TrunkGroup_LastBChannel, TrunkGroup_FirstPhoneNumber, TrunkGroup_ProfileId, TrunkGroup_LastTrunkId, TrunkGroup_Module;
    TrunkGroup 0 = 1, 255, 1, 4, 10101, 0, 255, 255;

    [ \TrunkGroup ]

    ;
    ; *** TABLE SourceNumberMapIp2Tel ***
    ;
    ;

    [ SourceNumberMapIp2Tel ]
    FORMAT SourceNumberMapIp2Tel_Index = SourceNumberMapIp2Tel_DestinationPrefix, SourceNumberMapIp2Tel_SourcePrefix, SourceNumberMapIp2Tel_SourceAddress, SourceNumberMapIp2Tel_NumberType, SourceNumberMapIp2Tel_NumberPlan, SourceNumberMapIp2Tel_RemoveFromLeft, SourceNumberMapIp2Tel_RemoveFromRight, SourceNumberMapIp2Tel_LeaveFromRight, SourceNumberMapIp2Tel_Prefix2Add, SourceNumberMapIp2Tel_Suffix2Add, SourceNumberMapIp2Tel_IsPresentationRestricted;
    SourceNumberMapIp2Tel 0 = *, 83, *, 255, 255, 2, 0, 10, , , 255;
    SourceNumberMapIp2Tel 1 = *, 84, *, 255, 255, 2, 0, 10, , , 255;

    [ \SourceNumberMapIp2Tel ]

    ;
    ; *** TABLE PstnPrefix ***
    ;
    ;

    [ PstnPrefix ]
    FORMAT PstnPrefix_Index = PstnPrefix_DestPrefix, PstnPrefix_TrunkGroupId, PstnPrefix_SourcePrefix, PstnPrefix_SourceAddress, PstnPrefix_ProfileId;
    PstnPrefix 0 = xxxxxxx, 1, *, *, 0;
    PstnPrefix 1 = xxxxxxxxxxx, 2, *, *, 0;

    [ \PstnPrefix ]

    ;
    ; *** TABLE ProxyIp ***
    ;
    ;

    [ ProxyIp ]
    FORMAT ProxyIp_Index = ProxyIp_IpAddress;
    ProxyIp 0 = 172.16.1.4;

    [ \ProxyIp ]

    ;
    ; *** TABLE TxDtmfOption ***
    ;
    ;

    [ TxDtmfOption ]
    FORMAT TxDtmfOption_Index = TxDtmfOption_Type;
    TxDtmfOption 0 = 4;

    [ \TxDtmfOption ]

    ;
    ; *** TABLE TrunkGroupSettings ***
    ;
    ;

    [ TrunkGroupSettings ]
    ; ** NOTE: Changes were made to active configuration.
    ; ** The data below is different from current values.
    FORMAT TrunkGroupSettings_Index = TrunkGroupSettings_TrunkGroupId, TrunkGroupSettings_ChannelSelectMode, TrunkGroupSettings_RegistrationMode, TrunkGroupSettings_GatewayName;
    TrunkGroupSettings 0 = 1, 2, 0, ;
    TrunkGroupSettings 1 = 2, 2, 0, ;

    [ \TrunkGroupSettings ]

    ;
    ; *** TABLE TelProfile ***
    ;
    ;

    [ TelProfile ]
    FORMAT TelProfile_Index = TelProfile_ProfileName, TelProfile_TelPreference, TelProfile_CodersGroupID, TelProfile_IsFaxUsed, TelProfile_JitterBufMinDelay, TelProfile_JitterBufOptFactor, TelProfile_IPDiffServ, TelProfile_SigIPDiffServ, TelProfile_DtmfVolume, TelProfile_InputGain, TelProfile_VoiceVolume, TelProfile_EnableReversePolarity, TelProfile_EnableCurrentDisconnect, TelProfile_EnableDigitDelivery, TelProfile_EnableEC, TelProfile_MWIAnalog, TelProfile_MWIDisplay, TelProfile_FlashHookPeriod, TelProfile_EnableEarlyMedia, TelProfile_ProgressIndicator2IP, TelProfile_TimeForReorderTone;
    TelProfile 1 = "Default Tel Profile", 1, 0, 1, 70, 10, 46, 40, -11, 0, 0, 0, 1, 0, 1, 0, 0, 400, 1, 0, 255;

    [ \TelProfile ]

    ;
    ; *** TABLE EnableCallerId ***
    ;
    ;

    [ EnableCallerId ]
    FORMAT EnableCallerId_Index = EnableCallerId_IsEnabled;
    EnableCallerId 0 = 1;
    EnableCallerId 1 = 1;
    EnableCallerId 2 = 1;
    EnableCallerId 3 = 1;
    EnableCallerId 4 = 1;
    EnableCallerId 5 = 1;
    EnableCallerId 6 = 1;
    EnableCallerId 7 = 1;

    [ \EnableCallerId ]

    ;
    ; *** TABLE CallerDisplayInfo ***
    ;
    ;

    [ CallerDisplayInfo ]
    FORMAT CallerDisplayInfo_Index = CallerDisplayInfo_DisplayString, CallerDisplayInfo_IsCidRestricted;
    CallerDisplayInfo 0 = 2087355159, 0;
    CallerDisplayInfo 1 = 2087358212, 0;
    CallerDisplayInfo 2 = 2087353924, 0;
    CallerDisplayInfo 3 = 2087358622, 0;

    [ \CallerDisplayInfo ]

    ;
    ; *** TABLE TargetOfChannel ***
    ;
    ;

    [ TargetOfChannel ]
    FORMAT TargetOfChannel_Index = TargetOfChannel_Destination, TargetOfChannel_Type;
    TargetOfChannel 0 = 10101, 1;
    TargetOfChannel 1 = 10102, 1;
    TargetOfChannel 2 = 10103, 1;
    TargetOfChannel 3 = 10104, 1;
    TargetOfChannel 4 = 10105, 0;
    TargetOfChannel 5 = 10106, 0;
    TargetOfChannel 6 = 10107, 0;
    TargetOfChannel 7 = 10108, 0;

    [ \TargetOfChannel ]

    ;
    ; *** TABLE Authentication ***
    ;
    ;

    [ Authentication ]
    FORMAT Authentication_Index = Authentication_UserId, Authentication_UserPassword;
    Authentication 0 = 10101, 10101;
    Authentication 1 = 10102, 10102;
    Authentication 2 = 10103, 10103;
    Authentication 3 = 10104, 10104;
    Authentication 4 = 10105, 10105;
    Authentication 5 = 10106, 10106;
    Authentication 6 = 10107, 10107;
    Authentication 7 = 10108, 10108;

    [ \Authentication ]
     
  6. nateb

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    www.3amsystems.com

    ok, i ve got info from 3amsystems.com ? How do i input the data into audiocodes?
     
  7. iang

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  8. nateb

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    region

    its already set for usa region. any other ideas?
     
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