Voicemail ext. 99 busy, not registered

Discussion in '3CX Phone System - General' started by mcbsys, May 10, 2011.

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  1. mcbsys

    mcbsys New Member

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    Hi,

    I'm running 3CX Version 9.0.13545.594 under Windows 7 Ultimate 32-bit. Win7 is running as a Hyper-V guest.

    This morning I had an email from the system with a voicemail attached. I wondered why my message waiting indicator (on a Polycom IP 430) was not blinking. When I dial 99 from the phone, I get a busy. When I dial an outside number, it works fine.

    Here is the log of the incoming call and my attempt to retrieve voicemail:

    Code:
    09:28:48.277  [CM503020]: Normal call termination. Reason: Not available
    09:28:48.277  [CM503016]: Call(37): Attempt to reach <sip:99@192.168.1.140;user=phone> failed. Reason: Not Registered
    09:28:48.277  [CM503016]: Call(37): Attempt to reach <sip:99@192.168.1.140;user=phone> failed. Reason: Not Registered
    09:28:48.277  [CM503017]: Call(37): Target is not registered: Ext:Ext.99
    09:28:48.277  [CM503010]: Making route(s) to <sip:99@192.168.1.140;user=phone>
    09:28:48.277  [CM505001]: Ext.10: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_430-UA/3.2.2.0477] PBX contact: [sip:10@192.168.1.140:5060]
    09:28:48.261  [CM503001]: Call(37): Incoming call from Ext.10 to <sip:99@192.168.1.140;user=phone>
    
    06:59:08.557  [CM503003]: Call(35): Call to sip:10@192.168.1.140 has failed; Cause: 487 Request Cancelled; from IP:192.168.1.145:5060
    06:59:08.448  [CM503020]: Normal call termination. Reason: Not available
    06:59:08.448  [CM503016]: Call(35): Attempt to reach <sip:80@192.168.1.140:5060> failed. Reason: Not Registered
    06:59:08.448  [CM503016]: Call(35): Attempt to reach <sip:80@192.168.1.140:5060> failed. Reason: Not Registered
    06:59:08.448  [CM503017]: Call(35): Target is not registered: Ext:Ext.99
    06:58:48.678  [CM505001]: Ext.10: Device info: Device Identified: [Man: Polycom;Mod: SoundPoint IP Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [PolycomSoundPointIP-SPIP_430-UA/3.2.2.0477] PBX contact: [sip:10@192.168.1.140:5060]
    06:58:48.678  [CM503002]: Call(35): Alerting sip:10@192.168.1.145:5060
    06:58:48.412  [CM503025]: Call(35): Calling RingAll80:10Ext.1011Ext.1150Ext.50@[Dev:sip:10@192.168.1.145:5060]
    06:58:48.319  [CM503004]: Call(35): Route 1: RingAll80:10Ext.1011Ext.1150Ext.50@[Dev:sip:10@192.168.1.145:5060]
    06:58:48.303  [CM503010]: Making route(s) to <sip:80@192.168.1.140:5060>
    06:58:48.240  [CM505003]: Provider:[voip.ms] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [VoIPMS/SERAST] PBX contact: [sip:116517@66.159.193.156:5060]
    06:58:48.209  [CM503001]: Call(35): Incoming call from Restricted@(Ln.10003@voip.ms) to <sip:80@192.168.1.140:5060>
    06:58:48.053  [CM503012]: Inbound out-of-office hours rule (unnamed) for 10003 forwards to DN:80
    
    I see from the log that 99 is not registered. In fact, when I look at the System Extensions list, about half of them are not registered:

    [​IMG]

    How do these extensions become unregistered? How do I keep them registered?

    Thanks,
     
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  2. leejor

    leejor Well-Known Member

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    You should not have to do anything to "keep them registered".
    In 3CX, under Services Status, does it show all services running? If not then, make note of any that are not, and restart them. Did you try a reboot of the server PC? Does this happen on a regular basis? If so, how long between occurrences? Is this a new issue, or has it been happening from day one?
     
  3. mcbsys

    mcbsys New Member

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    Thanks for your reply.

    All services were running. Restarting the services (not the PC) caused the extensions to re-register.

    I just realized that the email with voicemail attachment did NOT come from 3CX. It came from voip.ms. I set up a voicemail box there as a fallback to catch calls if 3CX goes offline. Well 3CX was online but ignored the call so it went to the voip.ms mailbox.

    This is the first time I have seen this. I had another strange issue a month or two ago that was fixed by a service or PC restart (can't remember which). I kept the logs for a few weeks but when it didn't recur I discarded them. Guess I should have posted that.

    What could cause the system services to de-register?

    More details on the Win7 VM: I've allocated 1GB of RAM to the machine. Occasionally I get a message in the event log that "Registration at 'voip.ms' failed," usually because it's unavailable fora few seconds in the middle of the night. It looks like IPv6 is enabled but I get messages that the "Core Networking - Teredo (UDP-In)" firewall rule could not be applied because the "Local Port resolved to an empty set.'
     
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