Voicemail Greetings Saved but not Assigned

Discussion in '3CX Phone System - General' started by D Caviness, Aug 8, 2017.

Thread Status:
Not open for further replies.
  1. D Caviness

    Joined:
    Apr 18, 2017
    Messages:
    21
    Likes Received:
    2
    3CX ver: 15.5.5

    Now that we have went live, Extensions are recording their Voicemail Greetings, hitting pound and then '0' to save. When a call triggers their voicemail, they get the default greeting. If I go into the extension, under Voicemail, it shows blank in the greeting box. I then have to click on the box and choose the savedmgreeting.wav file, then 'OK.'

    I'm spending a half of day now going through all extensions manually assigning the greeting...

    Is there something the folks are doing wrong? Is there a setting somewhere? Is it a bug?

    Thanks,
     
  2. D Caviness

    Joined:
    Apr 18, 2017
    Messages:
    21
    Likes Received:
    2
    No one else has had this problem?
     
  3. leejor

    leejor Well-Known Member

    Joined:
    Jan 22, 2008
    Messages:
    10,582
    Likes Received:
    249
    Is there not an option, per user, to choose which message (personal, or default) to be used?
     
  4. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,469
    Likes Received:
    355
    Hello @D Caviness

    Please upgrade to V15.5 SP1 which is version 15.5.3849.1 that includes a fix for the issue you are facing. Let us know if that works for you.
     
Thread Status:
Not open for further replies.