Voicemail Hangs Up After Greeting

Discussion in '3CX Phone System - General' started by tlorenzo, Apr 8, 2017.

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  1. tlorenzo

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    has anyone encountered where the Voicemail for certain extension hangs up? The issue is when you dial the extension it rings, the voicemail greeting happens, then there is a beep and call gets terminated and does not allow to leave VM. Currently it's happening on two extension. Phones are registered, and even if the phone is offline and goes to VM directly because the phone is offline it does the same. Can ideas as to why? The extension with the issue is x4973

    Please see log report

    **************

    04/08/2017 11:44:47 AM - Terminated from "Ludmila L."<sip:10007@removed_IP:5060>;tag=c12cfb28 to <sip:4973@68.71.3.142:5060>;tag=f77b7760; reason: LocalBye
    04/08/2017 11:44:47 AM - L:5398.1[Line:10007<<+7600] Sending: OnSendReq Send Req BYE from 0.0.0.0:0 tid=1d1ea965e226d502 Call-ID=-4cto0IKOkobJ9fRAtL9Wg..:
    BYE sip:10007@removed_ip:5060 SIP/2.0
    Via: SIP/2.0/ ;branch=z9hG4bK-524287-1---1d1ea965e226d502;rport
    Max-Forwards: 70
    Contact: <sip:4973@removedip:5060>
    To: "Ludmila L."<sip:10007@removed_IP:5060>;tag=c12cfb28
    From: <sip:4973@removed_ip:5060>;tag=f77b7760
    Call-ID: -4cto0IKOkobJ9fRAtL9Wg..
    CSeq: 2 BYE
    Content-Length: 0

    04/08/2017 11:44:47 AM - SendMsg from <sip:4973@removed_ip:5060>;tag=f77b7760 to "Ludmila L."<sip:10007@removed_ip:5060>;tag=c12cfb28
    04/08/2017 11:44:47 AM - L:5398.3[VMail:4999] got Terminated Recv Req BYE from 127.0.0.1:5483 tid=300db7094903674d Call-ID=nsX5PlHDheWqQFlsGi6U5w..:
    BYE sip:7600@127.0.0.1:5060 SIP/2.0
    Via: SIP/2.0/UDP 127.0.0.1:5483;branch=z9hG4bK-524287-1---300db7094903674d;rport=5483
    Max-Forwards: 70
    Contact: <sip:4999@127.0.0.1:5483;rinstance=4ac817c08fdde345>
    To: "Ludmila L."<sip:7600@127.0.0.1:5060;nf=b>;tag=9726346f
    From: <sip:4973@removed_FQDN:5060>;tag=9d069b3f
    Call-ID: nsX5PlHDheWqQFlsGi6U5w..
    CSeq: 2 BYE
    User-Agent: 3CX Voice Mail Menu
    Reason: SIP;text=User Hung Up
    Content-Length: 0
     
  2. craigreilly

    craigreilly Well-Known Member

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    And this happens from any phone you call them 2 from - internal and external.
    The log file above shows that the user hung up. but of course, you are saying this isn't the case...
    just trying to dig in a bit and get more info.
    Internal Server? Cloud? (reason I ask is you removed IP's. If they are local - no need to do this...)
     
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  3. leejor

    leejor Well-Known Member

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    What happens if you dial the VM number (999?), from another extension that has no voicemail, enter the extension number of the set that is having the issue, enter the PIN. Does that get into the mailbox?
     
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