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- Nov 18, 2010
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I have multiple numbers (roughly 15 at the moment) that are all being routed through a primary receptionist who then either transfers to an outside number or takes a message. My problem is that when multiple calls are coming in to the reception, occasionally one gets missed and it is being directed to the receptions voicemail box, not the extension that was being called.
All extensions are set up to have voicemail sent to their extension upon no answer/busy. But every time we miss a call, the voicemail ends up on our reception phone and not to the extension where it's assigned. After hours directing seems to be working without any issue, as well as us forwarding to the extension of the voicemail box when we don't miss the inbound calls.
Any help would be very much appreciated.
Thanks
All extensions are set up to have voicemail sent to their extension upon no answer/busy. But every time we miss a call, the voicemail ends up on our reception phone and not to the extension where it's assigned. After hours directing seems to be working without any issue, as well as us forwarding to the extension of the voicemail box when we don't miss the inbound calls.
Any help would be very much appreciated.
Thanks