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Voicemail issue

Discussion in '3CX Phone System - General' started by Ramajpt, Nov 18, 2010.

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  1. Ramajpt

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    I have multiple numbers (roughly 15 at the moment) that are all being routed through a primary receptionist who then either transfers to an outside number or takes a message. My problem is that when multiple calls are coming in to the reception, occasionally one gets missed and it is being directed to the receptions voicemail box, not the extension that was being called.

    All extensions are set up to have voicemail sent to their extension upon no answer/busy. But every time we miss a call, the voicemail ends up on our reception phone and not to the extension where it's assigned. After hours directing seems to be working without any issue, as well as us forwarding to the extension of the voicemail box when we don't miss the inbound calls.


    Any help would be very much appreciated.


    Thanks
     
  2. abc123

    abc123 Active Member

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    On you inbound rules for those numbers you currently have each going to the receptionist and it says if no answer after xxx time then go to voicemail.

    Change it to go somewhere else (such as a ring group or another extension) if the receptionist does not answer in time. Then the voicemails will go to those according to their rules.
     
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  3. Ramajpt

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    I ended up having to make a call group for each of the extensions.. not sure why, but it's working that way.


    Thanks for the quick response!
     
  4. abc123

    abc123 Active Member

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    they were doing that because the forwarding rule for the receptionist phone has a rule (under available tab in forwarding rules) that says (by default) if no answer in 60 seconds or phone is busy to go to voicemail for that extension.

    You just needed to change it, but the way you have done it is slightly better for flexibility in the future.
     
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