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VoiceMail Login not working

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ecwilson

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Hello I am a neewbee hear & want to know if anyone else has had this
problem??? We have installed the 3CX software & have not been able
to get into the voicemail part of the system at all. When we dial 999
the message plays sorry error within IVR session & then disconnects.
The 999 does the same thing if we dial inside the system or outside
the system. Here are some of the log & system info.

Thanks
ecwilson

3CX IVR Server Log

IPbxMediaImpl::startSession(), IPbxMediaImpl session started
23:50:04.170|0dc0|.\PbxMedia\IVRServer.cpp(106):IvrService, IVRStartSession(), Session started on IVRHandler:00000006
23:50:05.060|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.482|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.592|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Http\prompts\tdrdemo.wav(1)
23:50:05.670|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll
23:50:10.264|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:10.264|0c68|.\PbxMedia\IPbxMediaImpl.cpp(139):IvrService, IPbxMediaImpl::promptStopAll(), Cancel
23:50:11.889|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:12.998|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:13.607|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.217|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/LoginMailbox.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 999. messageXML parsing error in file LoginMailbox.vxml, line 1: Invalid document structure
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 205. uriLoginMailbox.vxml
23:50:14.279|0c68|.\api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(125):IvrService, IPbxMediaImpl::promptCancelAll(), Cancel
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Ivr\Media\error.mp3(2)
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll

3CX Phone System Log

2007/07/18 >>
15:37:46.112|.\CallMgr.cpp(429)|Log2||LoadLicenceInfo:[CM100008] Licence loading error
15:37:46.143|.\CallMgr.cpp(75)|Log2|CallManager|CallMgr::Initialize:[CM100000] Start 3CX PhoneSystem Call Manager
15:37:46.143|.\CallMgr.cpp(76)|Log2|CallManager|CallMgr::Initialize:[CM100001] Version: 3.0.2328.0
15:37:46.143|.\CallMgr.cpp(114)|Log2|CallManager|CallMgr::Initialize:[CM100002] Default Local IP address: 69.00.00.00:5060
15:37:46.143|.\CallMgr.cpp(122)|Log2|CallManager|CallMgr::Initialize:[CM100003] ** Initializing SIP stack **
15:37:50.455|.\CM_Stack.cpp(28)|Log2|SipStack|CallMgr::Stack::Initialize:[CM106000] ** Adding transports **
15:37:50.627|.\DBAccessor.cpp(85)|Log2||DBA:[CM109000] ** Database connection Ok **
15:37:50.659|.\CallMgr.cpp(244)|Log2|DUM|CallMgr::DumThread::thread:[CM100004] ** Enter DUM Thread **
15:37:51.205|.\CM_Stack.cpp(88)|Log2|SipStack|CallMgr::Stack::thread:[CM106001] ** Enter Stack Loop **
15:37:51.315|.\StunClient.cpp(67)|Log2|STUN|StunClient::process:[CM115001] Send initial STUN request to 194.221.62.209
15:37:51.455|.\StunClient.cpp(84)|Log2|STUN|StunClient::process:[CM115002] STUN resolved external IP=69.00.00.00:5060 by server 194.221.62.209
15:38:01.127|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
15:38:01.127|.\MSInterface.cpp(686)|Log2||MediaServerConnected:[CM112000] Media Server is connected
15:38:01.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:02.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:03.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:04.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:05.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:06.580|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483

3CX Server Logs

07:41:55.660 StratInOut::eek:nCancel [CM104009] Call(86): Call from Ext.101 to 999 has been terminated
07:41:50.035 CallLegImpl::eek:nConnected [CM103001] Call(86): Created audio channel for Ext.101 (192.168.15.4:5004) with Media Server (69.00.00.00:7242)
07:41:49.910 CallConf::eek:nIncoming [CM103002] Call(86): Incoming call from 101 (Ext.101) to sip:[email protected]
07:41:26.317 StratInOut::eek:nCancel [CM104009] Call(85): Call from Ext.100 to 999 has been terminated
07:41:20.676 CallLegImpl::eek:nConnected [CM103001] Call(85): Created audio channel for Ext.100 (192.168.15.3:5004) with Media Server (69.00.00.00:7240)
07:41:20.535 CallConf::eek:nIncoming [CM103002] Call(85): Incoming call from 100 (Ext.100) to sip:[email protected]
07:40:59.067 StratInOut::eek:nCancel [CM104009] Call(84): Call from Ext.102 to 999 has been terminated
07:40:53.379 CallLegImpl::eek:nConnected [CM103001] Call(84): Created audio channel for Ext.102 (69.00.00.00:5004) with Media Server (69.00.00.00:7238)
07:40:53.223 CallConf::eek:nIncoming [CM103002] Call(84): Incoming call from 102 (Ext.102) to sip:[email protected]

Hardware

Grandstream - GXP2000 & GXP2020
3CX system is being feed by one of
our ext on a pbx hosted system so
this is a pbx to pbx system setup.
Provider - Vocalocity.com
 
Hello

Can you try and restart just the Voicemail Manager service that and try again and tell me your results?
 
Thanks Costas3CX

I did restart the voice mail manager service & I still can't get into the
system. The same error message plays. :?:

ecwilson
 
Backup your existing 3CX box system config. Then uninstall all> restart your machine again. Re-install the 3CX box then restore the system config backup. It should be fixed your issue.
 
ecwilson said:
Hello I am a neewbee hear & want to know if anyone else has had this
problem??? We have installed the 3CX software & have not been able
to get into the voicemail part of the system at all. When we dial 999
the message plays sorry error within IVR session & then disconnects.
The 999 does the same thing if we dial inside the system or outside
the system. Here are some of the log & system info.

Thanks
ecwilson

3CX IVR Server Log

IPbxMediaImpl::startSession(), IPbxMediaImpl session started
23:50:04.170|0dc0|.\PbxMedia\IVRServer.cpp(106):IvrService, IVRStartSession(), Session started on IVRHandler:00000006
23:50:05.060|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.482|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:05.592|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Http\prompts\tdrdemo.wav(1)
23:50:05.670|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll
23:50:10.264|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:10.264|0c68|.\PbxMedia\IPbxMediaImpl.cpp(139):IvrService, IPbxMediaImpl::promptStopAll(), Cancel
23:50:11.889|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:12.998|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
23:50:13.607|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.217|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/LoginMailbox.vxml
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 999. messageXML parsing error in file LoginMailbox.vxml, line 1: Invalid document structure
23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 205. uriLoginMailbox.vxml
23:50:14.279|0c68|.\api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(125):IvrService, IPbxMediaImpl::promptCancelAll(), Cancel
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Ivr\Media\error.mp3(2)
23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll

3CX Phone System Log

2007/07/18 >>
15:37:46.112|.\CallMgr.cpp(429)|Log2||LoadLicenceInfo:[CM100008] Licence loading error
15:37:46.143|.\CallMgr.cpp(75)|Log2|CallManager|CallMgr::Initialize:[CM100000] Start 3CX PhoneSystem Call Manager
15:37:46.143|.\CallMgr.cpp(76)|Log2|CallManager|CallMgr::Initialize:[CM100001] Version: 3.0.2328.0
15:37:46.143|.\CallMgr.cpp(114)|Log2|CallManager|CallMgr::Initialize:[CM100002] Default Local IP address: 69.00.00.00:5060
15:37:46.143|.\CallMgr.cpp(122)|Log2|CallManager|CallMgr::Initialize:[CM100003] ** Initializing SIP stack **
15:37:50.455|.\CM_Stack.cpp(28)|Log2|SipStack|CallMgr::Stack::Initialize:[CM106000] ** Adding transports **
15:37:50.627|.\DBAccessor.cpp(85)|Log2||DBA:[CM109000] ** Database connection Ok **
15:37:50.659|.\CallMgr.cpp(244)|Log2|DUM|CallMgr::DumThread::thread:[CM100004] ** Enter DUM Thread **
15:37:51.205|.\CM_Stack.cpp(88)|Log2|SipStack|CallMgr::Stack::thread:[CM106001] ** Enter Stack Loop **
15:37:51.315|.\StunClient.cpp(67)|Log2|STUN|StunClient::process:[CM115001] Send initial STUN request to 194.221.62.209
15:37:51.455|.\StunClient.cpp(84)|Log2|STUN|StunClient::process:[CM115002] STUN resolved external IP=69.00.00.00:5060 by server 194.221.62.209
15:38:01.127|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
15:38:01.127|.\MSInterface.cpp(686)|Log2||MediaServerConnected:[CM112000] Media Server is connected
15:38:01.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:02.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:03.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:04.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
15:38:05.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
15:38:06.580|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483

3CX Server Logs

07:41:55.660 StratInOut::eek:nCancel [CM104009] Call(86): Call from Ext.101 to 999 has been terminated
07:41:50.035 CallLegImpl::eek:nConnected [CM103001] Call(86): Created audio channel for Ext.101 (192.168.15.4:5004) with Media Server (69.00.00.00:7242)
07:41:49.910 CallConf::eek:nIncoming [CM103002] Call(86): Incoming call from 101 (Ext.101) to sip:[email protected]
07:41:26.317 StratInOut::eek:nCancel [CM104009] Call(85): Call from Ext.100 to 999 has been terminated
07:41:20.676 CallLegImpl::eek:nConnected [CM103001] Call(85): Created audio channel for Ext.100 (192.168.15.3:5004) with Media Server (69.00.00.00:7240)
07:41:20.535 CallConf::eek:nIncoming [CM103002] Call(85): Incoming call from 100 (Ext.100) to sip:[email protected]
07:40:59.067 StratInOut::eek:nCancel [CM104009] Call(84): Call from Ext.102 to 999 has been terminated
07:40:53.379 CallLegImpl::eek:nConnected [CM103001] Call(84): Created audio channel for Ext.102 (69.00.00.00:5004) with Media Server (69.00.00.00:7238)
07:40:53.223 CallConf::eek:nIncoming [CM103002] Call(84): Incoming call from 102 (Ext.102) to sip:[email protected]

Hardware

Grandstream - GXP2000 & GXP2020
3CX system is being feed by one of
our ext on a pbx hosted system so
this is a pbx to pbx system setup.
Provider - Vocalocity.com

Could you please comment a selected log entries? Where from did they(DTMFs) come to IVR?
 
I just did a re-install & nothing else yet. Here is the first log entries.
My first question is how do I tell the system the full name of the
server it is on? :?: What is listed in the logs is only part of the
name. :?:

Could you please comment a selected log entries? Where from did they(DTMFs) come to IVR? (Don't understand the question :?: )
Please explain. :oops:

14:55:55.951 MediaServerReporting::Service *** Connected to apocalypse:5483/IVRServer at 127.0.0.1:5483 ***
14:55:55.936 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:55.170 IVRConnected [CM111000] IVR Server is connected
14:55:55.170 ListenConnect [CM114000] SL: connected apocalypse:5483/IVRServer at [apocalypse]/IVRServer
14:55:54.936 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:55:54.123 ListenConnect [CM114000] SL: connected apocalypse:0/VoiceBoxManagerService at [apocalypse]/VoiceBoxManagerService
14:55:53.889 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:52.873 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:55:51.779 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:50.779 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:55:49.701 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:48.701 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:55:47.639 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:46.295 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
14:55:45.248 MediaServerConnected [CM112000] Media Server is connected
14:55:45.248 ListenConnect [CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
14:55:38.264 StunClient::process [CM115002] STUN resolved external IP=69.00.00.00:5060 by server 80.239.235.209
14:55:38.123 StunClient::process [CM115001] Send initial STUN request to 80.239.235.209
14:55:38.014 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
14:55:37.373 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
14:55:37.357 DBA [CM109000] ** Database connection Ok **
14:55:37.186 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
14:55:35.998 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
14:55:35.998 CallMgr::Initialize [CM100002] Default Local IP address: 69.00.00.00:5060
14:55:35.982 CallMgr::Initialize [CM100001] Version: 3.0.2328.0
14:55:35.982 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
14:55:35.951 LoadLicenceInfo [CM100008] Licence loading error

Thanks
ecwilson
 
Setup is now complete & I still have the same IVR error message when
I dial 999 :?: So for now nothing has changed :evil:

ecwilson
 
14:55:55.951 MediaServerReporting::Service *** Connected to apocalypse:5483/IVRServer at 127.0.0.1:5483 ***
14:55:55.936 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:55.170 IVRConnected [CM111000] IVR Server is connected :lol:
14:55:55.170 ListenConnect [CM114000] SL: connected apocalypse:5483/IVRServer at [apocalypse]/IVRServer

Your IVR server service start success and it had been connected. It should be works.
 
I still have the same problem :evil:
The re-install did not correct anything :evil:

Thanks
ecwilson
 
Which OS for your 3CX Box (Windows 2000, Windows XP or Windows 2003)?

Do you have a software firewall installed at 3CX box?

Your 3CX box and SIP clients not at same LAN?
3CX box IP: 69.0.0.0
EXT.101 IP: 192.168.15.4
EXT.100 IP: 192.168.15.3
 
Just so you know in & out calls work just fine for now. Here is the info
you ask for & the full setup of the system. The only other issue we had
was the linksys router would block ports if we put more than three phones
on it. Once we setup port forwarding the router still would not act right.
So for now we are testing one ip phone on each router to see what
happens. Again for now the voicemail not working with the 999 is a
major problem. The email side of the voicemail system works just fine
but we can't access the system to play messages or delete them. Also
as of this post I have not plugged the 3CX system back into Atlanta yet.

Which OS for your 3CX Box (Windows 2000, Windows XP or Windows 2003)?

1)...Win2K Advanced Server (defaulf install) demo production box

Do you have a software firewall installed at 3CX box?

2)...Two firewalls (software on the box & hardware in the colo cabinet)

Your 3CX box and SIP clients not at same LAN?

3)...No

3CX box IP: 69.0.0.0

4)...IP 69. - is in Dallas,TX & the Main PBX is in Atlanta,GA

EXT.101 IP: 192.168.15.4 - changed to 1001 (after re-install) ip no change
EXT.100 IP: 192.168.15.3 - changed to 1002 (after re-install) ip no change

5)...these local IP's are 40 miles apart from each other (Chicago & Gary)
 
Form the log file:
14:55:55.951 MediaServerReporting::Service *** Connected to apocalypse:5483/IVRServer at 127.0.0.1:5483 ***
14:55:55.936 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
14:55:55.170 IVRConnected [CM111000] IVR Server is connected
14:55:55.170 ListenConnect [CM114000] SL: connected apocalypse:5483/IVRServer at [apocalypse]/IVRServer

Your IVRServer should be fine. Since, all our SIP clients are at LAN or connected via VPN. Most unknown issue are from software firewall installed at 3CX box.
Please try to temporary disable the software firewall at the 3CX box. Then using the SIP hardware or software phone which is using subnet.
69.0.0.X to acccess 999. This test just make sure that the voice mail portal works or not.
 
No matter where we dial in at the 999 activaction does not work.
Also the 69. ip block is only in Dallas which is part of some our
ip blocks at that colo facility. Both fire walls have shut down to
see which one was causing problems but we did not shut both
of them down at the same time to see what happens :oops:
Thanks for your input I will try this next & let you know what
happens :?: :p
 
One quick correction 69.13 ip block is in Dallas & 69.47 is here in Chicago.
But with both firewalls down dialing 999 we still get the IVR error message.
:?: :x now we are really lost for ideas :?: :x
 
This is the new error message we now get after we restarted the 3CX
services. Also now when we dial the 999 ext & 9999 ext we get this
message 403 forbidden Your request is not allowed. No idea now on
what is going on with the system :?: We can't dial in or out now.

[CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '69.47.00.00'; From: '1000'; To: '9999'; Rline: '9999'; Contact: '1000'
 
Error ID 999. messageXML parsing error in file LoginMailbox.vxml, line 1: Invalid document structure

Try to clear the '<3CX PhoneSystem folder>\Data\Ivr\Cache' directory.[/quote]
 
Alexander because of all the problems with this software we have
unstalled it & will do a install tonight after 2:pM. From their we will
start all over with the setup to see if we can get back to where we
were before. Because this is a live demo production box we have
to be careful with restarting the server to often. I will update you
after we have installed the program & setup everything to se what
works/what does not. :?:

Thanks
ecwilson :p
 
Well now I know I did something wrong, this is a new box new os install
new 3CX install & I am getting the same message again. Does anybody
how to fix this new problem I now have :?: :oops:

22:45:32.867 CallConf::Rejected [CM103005] Call(4) is rejected: This line disallows incoming calls
22:45:32.867 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '66.0.0.0'; From: '101'; To: '100'; Rline: '100'; Contact: '101'
22:43:27.554 CallConf::Rejected [CM103005] Call(3) is rejected: This line disallows incoming calls
22:43:27.554 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '192.168.15.2'; From: '100'; To: '17730000000'; Rline: '17730000000'; Contact: '100'
22:40:52.617 StratInOut::eek:nHangUp [CM104007] Call(2): Call from Ln:10000@Vocalocity to 999 has been terminated by Ln:10000@Vocalocity; cause: BYE; from IP:64.00.00.00
22:40:37.570 CallLegImpl::eek:nConnected [CM103001] Call(2): Created audio channel for Ln:10000@Vocalocity (64.00.00.00:12452) with Media Server (66.0.0.0:9000)
22:40:22.211 CallConf::eek:nIncoming [CM103002] Call(2): Incoming call from 3120000000 (Ln:10000@Vocalocity) to sip:[email protected]:5060
22:38:30.382 CallConf::Rejected [CM103005] Call(1) is rejected: This line disallows incoming calls
22:38:30.382 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '192.168.15.2'; From: '100'; To: '17730000000'; Rline: '17730000000'; Contact: '100'
22:36:14.867 ClientRegs::eek:nSuccess [CM113005] Registration of sip:[email protected] is successful
22:36:14.226 ExtLine::Register [CM110004] Send registration for "1234567890"<sip:[email protected]>
22:36:14.226 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Vocalocity'
22:30:27.273 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
22:30:26.789 ServRegs::eek:nRemoveAll [CM113004] Unregistered: Ext.100
22:27:54.648 ServRegs::eek:nAdd [CM113002] Registered: Ext.101
22:16:30.507 ListenConnect [CM114000] SL: connected avalanche:0/PHPExtension_0 at [avalanche]/PHPExtension_0
22:13:51.289 MediaServerReporting::Service *** Connected to avalanche:5483/IVRServer at 127.0.0.1:5483 ***
22:13:51.289 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
22:13:50.554 IVRConnected [CM111000] IVR Server is connected
22:13:50.554 ListenConnect [CM114000] SL: connected avalanche:5483/IVRServer at [avalanche]/IVRServer
22:13:50.289 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
22:13:49.820 ListenConnect [CM114000] SL: connected avalanche:0/VoiceBoxManagerService at [avalanche]/VoiceBoxManagerService
22:13:49.211 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
22:13:48.211 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
22:13:47.132 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
22:13:46.132 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
22:13:45.054 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
22:13:44.054 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
22:13:42.976 MediaServerConnected [CM112000] Media Server is connected
22:13:42.976 ListenConnect [CM114000] SL: connected avalanche:0/MediaServer at [avalanche]/MediaServer
22:13:39.414 StunClient::process [CM115002] STUN resolved external IP=66.0.0.0:5060 by server 80.239.235.209
22:13:39.273 StunClient::process [CM115001] Send initial STUN request to 80.239.235.209
22:13:39.164 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
22:13:38.914 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
22:13:38.898 DBA [CM109000] ** Database connection Ok **
22:13:38.851 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
22:13:38.851 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
22:13:38.851 CallMgr::Initialize [CM100002] Default Local IP address: 66.0.0.0:5060
22:13:38.851 CallMgr::Initialize [CM100001] Version: 3.0.2328.0
22:13:38.836 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
22:13:38.836 LoadLicenceInfo [CM100008] Licence loading error
 
I was getting errors like that setting up a VoIP. The issues were solved in the gateway config. A couple check boxes did the trick....

Location of Desination Number.
I had only one of them checked. I now have the top 2 and it's working great.
 
I all ready have the first two checked off :?: & now I will restart the box
to see if checking all three will work :?:

'To.user' field
'Request-Line-URI' field
'RemotePartyID;party=called' field
 
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