VoiceMail Login not working

Discussion in '3CX Phone System - General' started by ecwilson, Jul 23, 2007.

  1. ecwilson

    ecwilson New Member

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    Hello I am a neewbee hear & want to know if anyone else has had this
    problem??? We have installed the 3CX software & have not been able
    to get into the voicemail part of the system at all. When we dial 999
    the message plays sorry error within IVR session & then disconnects.
    The 999 does the same thing if we dial inside the system or outside
    the system. Here are some of the log & system info.

    Thanks
    ecwilson

    3CX IVR Server Log

    IPbxMediaImpl::startSession(), IPbxMediaImpl session started
    23:50:04.170|0dc0|.\PbxMedia\IVRServer.cpp(106):IvrService, IVRStartSession(), Session started on IVRHandler:00000006
    23:50:05.060|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    23:50:05.482|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    23:50:05.592|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Http\prompts\tdrdemo.wav(1)
    23:50:05.670|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll
    23:50:10.264|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
    23:50:10.264|0c68|.\PbxMedia\IPbxMediaImpl.cpp(139):IvrService, IPbxMediaImpl::promptStopAll(), Cancel
    23:50:11.889|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
    23:50:12.998|0dc0|c:\svn\src\ivr\vxmlivrservice\pbxmedia\IPbxMediaImpl.h(142):IvrService, IMSEndPointListenerIVR::dtmf(), DTMF '9' 60ms
    23:50:13.607|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    23:50:14.217|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/root.vxml
    23:50:14.279|0c68|(0):Error! Module 'pingtel.com.OSBinet'. Error ID 302. URLhttp://localhost:5481/Vxml/LoginMailbox.vxml
    23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 999. messageXML parsing error in file LoginMailbox.vxml, line 1: Invalid document structure
    23:50:14.279|0c68|(0):Error! Module 'pingtel.com.vxi'. Error ID 205. uriLoginMailbox.vxml
    23:50:14.279|0c68|.\api\VXIpromptImpl.cpp(212):IvrDll, VXIpromptImpl::Impl::Queue(), Error! A serious error within IVR session
    23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(125):IvrService, IPbxMediaImpl::promptCancelAll(), Cancel
    23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(89):IvrService, IPbxMediaImpl::promptAddFile(), C:\Program Files\3CX Phone System A\Bin\..\Data\Ivr\Media\error.mp3(2)
    23:50:14.279|0c68|.\PbxMedia\IPbxMediaImpl.cpp(108):IvrService, IPbxMediaImpl::promptPlayAll(), PlayAll

    3CX Phone System Log

    2007/07/18 >>
    15:37:46.112|.\CallMgr.cpp(429)|Log2||LoadLicenceInfo:[CM100008] Licence loading error
    15:37:46.143|.\CallMgr.cpp(75)|Log2|CallManager|CallMgr::Initialize:[CM100000] Start 3CX PhoneSystem Call Manager
    15:37:46.143|.\CallMgr.cpp(76)|Log2|CallManager|CallMgr::Initialize:[CM100001] Version: 3.0.2328.0
    15:37:46.143|.\CallMgr.cpp(114)|Log2|CallManager|CallMgr::Initialize:[CM100002] Default Local IP address: 69.00.00.00:5060
    15:37:46.143|.\CallMgr.cpp(122)|Log2|CallManager|CallMgr::Initialize:[CM100003] ** Initializing SIP stack **
    15:37:50.455|.\CM_Stack.cpp(28)|Log2|SipStack|CallMgr::Stack::Initialize:[CM106000] ** Adding transports **
    15:37:50.627|.\DBAccessor.cpp(85)|Log2||DBA:[CM109000] ** Database connection Ok **
    15:37:50.659|.\CallMgr.cpp(244)|Log2|DUM|CallMgr::DumThread::thread:[CM100004] ** Enter DUM Thread **
    15:37:51.205|.\CM_Stack.cpp(88)|Log2|SipStack|CallMgr::Stack::thread:[CM106001] ** Enter Stack Loop **
    15:37:51.315|.\StunClient.cpp(67)|Log2|STUN|StunClient::process:[CM115001] Send initial STUN request to 194.221.62.209
    15:37:51.455|.\StunClient.cpp(84)|Log2|STUN|StunClient::process:[CM115002] STUN resolved external IP=69.00.00.00:5060 by server 194.221.62.209
    15:38:01.127|.\SLServer.cpp(30)|Log2||ListenConnect:[CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
    15:38:01.127|.\MSInterface.cpp(686)|Log2||MediaServerConnected:[CM112000] Media Server is connected
    15:38:01.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
    15:38:02.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
    15:38:03.159|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
    15:38:04.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483
    15:38:05.237|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:*** Connecting to [127.0.0.1:5483] ***
    15:38:06.580|.\SLServer.cpp(336)|Log2|MediaServer|MediaServerReporting::Service:IVR not found on 127.0.0.1:5483

    3CX Server Logs

    07:41:55.660 StratInOut::eek:nCancel [CM104009] Call(86): Call from Ext.101 to 999 has been terminated
    07:41:50.035 CallLegImpl::eek:nConnected [CM103001] Call(86): Created audio channel for Ext.101 (192.168.15.4:5004) with Media Server (69.00.00.00:7242)
    07:41:49.910 CallConf::eek:nIncoming [CM103002] Call(86): Incoming call from 101 (Ext.101) to sip:999@sip.0000.com
    07:41:26.317 StratInOut::eek:nCancel [CM104009] Call(85): Call from Ext.100 to 999 has been terminated
    07:41:20.676 CallLegImpl::eek:nConnected [CM103001] Call(85): Created audio channel for Ext.100 (192.168.15.3:5004) with Media Server (69.00.00.00:7240)
    07:41:20.535 CallConf::eek:nIncoming [CM103002] Call(85): Incoming call from 100 (Ext.100) to sip:999@sip.0000.com
    07:40:59.067 StratInOut::eek:nCancel [CM104009] Call(84): Call from Ext.102 to 999 has been terminated
    07:40:53.379 CallLegImpl::eek:nConnected [CM103001] Call(84): Created audio channel for Ext.102 (69.00.00.00:5004) with Media Server (69.00.00.00:7238)
    07:40:53.223 CallConf::eek:nIncoming [CM103002] Call(84): Incoming call from 102 (Ext.102) to sip:999@sip.0000.com

    Hardware

    Grandstream - GXP2000 & GXP2020
    3CX system is being feed by one of
    our ext on a pbx hosted system so
    this is a pbx to pbx system setup.
    Provider - Vocalocity.com
     
  2. Costas3CX

    Costas3CX New Member

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    Hello

    Can you try and restart just the Voicemail Manager service that and try again and tell me your results?
     
  3. ecwilson

    ecwilson New Member

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    Thanks Costas3CX

    I did restart the voice mail manager service & I still can't get into the
    system. The same error message plays. :?:

    ecwilson
     
  4. 5qg4

    5qg4 Active Member

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    Backup your existing 3CX box system config. Then uninstall all> restart your machine again. Re-install the 3CX box then restore the system config backup. It should be fixed your issue.
     
  5. SY

    SY Well-Known Member
    3CX Support

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    Could you please comment a selected log entries? Where from did they(DTMFs) come to IVR?
     
  6. ecwilson

    ecwilson New Member

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    I just did a re-install & nothing else yet. Here is the first log entries.
    My first question is how do I tell the system the full name of the
    server it is on? :?: What is listed in the logs is only part of the
    name. :?:

    Could you please comment a selected log entries? Where from did they(DTMFs) come to IVR? (Don't understand the question :?: )
    Please explain. :oops:

    14:55:55.951 MediaServerReporting::Service *** Connected to apocalypse:5483/IVRServer at 127.0.0.1:5483 ***
    14:55:55.936 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    14:55:55.170 IVRConnected [CM111000] IVR Server is connected
    14:55:55.170 ListenConnect [CM114000] SL: connected apocalypse:5483/IVRServer at [apocalypse]/IVRServer
    14:55:54.936 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    14:55:54.123 ListenConnect [CM114000] SL: connected apocalypse:0/VoiceBoxManagerService at [apocalypse]/VoiceBoxManagerService
    14:55:53.889 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    14:55:52.873 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    14:55:51.779 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    14:55:50.779 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    14:55:49.701 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    14:55:48.701 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    14:55:47.639 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    14:55:46.295 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    14:55:45.248 MediaServerConnected [CM112000] Media Server is connected
    14:55:45.248 ListenConnect [CM114000] SL: connected apocalypse:0/MediaServer at [apocalypse]/MediaServer
    14:55:38.264 StunClient::process [CM115002] STUN resolved external IP=69.00.00.00:5060 by server 80.239.235.209
    14:55:38.123 StunClient::process [CM115001] Send initial STUN request to 80.239.235.209
    14:55:38.014 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    14:55:37.373 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    14:55:37.357 DBA [CM109000] ** Database connection Ok **
    14:55:37.186 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    14:55:35.998 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    14:55:35.998 CallMgr::Initialize [CM100002] Default Local IP address: 69.00.00.00:5060
    14:55:35.982 CallMgr::Initialize [CM100001] Version: 3.0.2328.0
    14:55:35.982 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    14:55:35.951 LoadLicenceInfo [CM100008] Licence loading error

    Thanks
    ecwilson
     
  7. ecwilson

    ecwilson New Member

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    Setup is now complete & I still have the same IVR error message when
    I dial 999 :?: So for now nothing has changed :evil:

    ecwilson
     
  8. 5qg4

    5qg4 Active Member

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    Your IVR server service start success and it had been connected. It should be works.
     
  9. ecwilson

    ecwilson New Member

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    I still have the same problem :evil:
    The re-install did not correct anything :evil:

    Thanks
    ecwilson
     
  10. 5qg4

    5qg4 Active Member

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    Which OS for your 3CX Box (Windows 2000, Windows XP or Windows 2003)?

    Do you have a software firewall installed at 3CX box?

    Your 3CX box and SIP clients not at same LAN?
    3CX box IP: 69.0.0.0
    EXT.101 IP: 192.168.15.4
    EXT.100 IP: 192.168.15.3
     
  11. ecwilson

    ecwilson New Member

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    Just so you know in & out calls work just fine for now. Here is the info
    you ask for & the full setup of the system. The only other issue we had
    was the linksys router would block ports if we put more than three phones
    on it. Once we setup port forwarding the router still would not act right.
    So for now we are testing one ip phone on each router to see what
    happens. Again for now the voicemail not working with the 999 is a
    major problem. The email side of the voicemail system works just fine
    but we can't access the system to play messages or delete them. Also
    as of this post I have not plugged the 3CX system back into Atlanta yet.

    Which OS for your 3CX Box (Windows 2000, Windows XP or Windows 2003)?

    1)...Win2K Advanced Server (defaulf install) demo production box

    Do you have a software firewall installed at 3CX box?

    2)...Two firewalls (software on the box & hardware in the colo cabinet)

    Your 3CX box and SIP clients not at same LAN?

    3)...No

    3CX box IP: 69.0.0.0

    4)...IP 69. - is in Dallas,TX & the Main PBX is in Atlanta,GA

    EXT.101 IP: 192.168.15.4 - changed to 1001 (after re-install) ip no change
    EXT.100 IP: 192.168.15.3 - changed to 1002 (after re-install) ip no change

    5)...these local IP's are 40 miles apart from each other (Chicago & Gary)
     
  12. 5qg4

    5qg4 Active Member

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    Form the log file:
    Your IVRServer should be fine. Since, all our SIP clients are at LAN or connected via VPN. Most unknown issue are from software firewall installed at 3CX box.
    Please try to temporary disable the software firewall at the 3CX box. Then using the SIP hardware or software phone which is using subnet.
    69.0.0.X to acccess 999. This test just make sure that the voice mail portal works or not.
     
  13. ecwilson

    ecwilson New Member

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    No matter where we dial in at the 999 activaction does not work.
    Also the 69. ip block is only in Dallas which is part of some our
    ip blocks at that colo facility. Both fire walls have shut down to
    see which one was causing problems but we did not shut both
    of them down at the same time to see what happens :oops:
    Thanks for your input I will try this next & let you know what
    happens :?: :p
     
  14. ecwilson

    ecwilson New Member

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    One quick correction 69.13 ip block is in Dallas & 69.47 is here in Chicago.
    But with both firewalls down dialing 999 we still get the IVR error message.
    :?: :x now we are really lost for ideas :?: :x
     
  15. ecwilson

    ecwilson New Member

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    This is the new error message we now get after we restarted the 3CX
    services. Also now when we dial the 999 ext & 9999 ext we get this
    message 403 forbidden Your request is not allowed. No idea now on
    what is going on with the system :?: We can't dial in or out now.

    [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '69.47.00.00'; From: '1000'; To: '9999'; Rline: '9999'; Contact: '1000'
     
  16. Alexander

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    Try to clear the '<3CX PhoneSystem folder>\Data\Ivr\Cache' directory.[/quote]
     
  17. ecwilson

    ecwilson New Member

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    Alexander because of all the problems with this software we have
    unstalled it & will do a install tonight after 2:pM. From their we will
    start all over with the setup to see if we can get back to where we
    were before. Because this is a live demo production box we have
    to be careful with restarting the server to often. I will update you
    after we have installed the program & setup everything to se what
    works/what does not. :?:

    Thanks
    ecwilson :p
     
  18. ecwilson

    ecwilson New Member

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    Well now I know I did something wrong, this is a new box new os install
    new 3CX install & I am getting the same message again. Does anybody
    how to fix this new problem I now have :?: :oops:

    22:45:32.867 CallConf::Rejected [CM103005] Call(4) is rejected: This line disallows incoming calls
    22:45:32.867 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '66.0.0.0'; From: '101'; To: '100'; Rline: '100'; Contact: '101'
    22:43:27.554 CallConf::Rejected [CM103005] Call(3) is rejected: This line disallows incoming calls
    22:43:27.554 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '192.168.15.2'; From: '100'; To: '17730000000'; Rline: '17730000000'; Contact: '100'
    22:40:52.617 StratInOut::eek:nHangUp [CM104007] Call(2): Call from Ln:10000@Vocalocity to 999 has been terminated by Ln:10000@Vocalocity; cause: BYE; from IP:64.00.00.00
    22:40:37.570 CallLegImpl::eek:nConnected [CM103001] Call(2): Created audio channel for Ln:10000@Vocalocity (64.00.00.00:12452) with Media Server (66.0.0.0:9000)
    22:40:22.211 CallConf::eek:nIncoming [CM103002] Call(2): Incoming call from 3120000000 (Ln:10000@Vocalocity) to sip:00000@66.0.0.0:5060
    22:38:30.382 CallConf::Rejected [CM103005] Call(1) is rejected: This line disallows incoming calls
    22:38:30.382 Endpoint::findSource [CM010001] Line configuration does not allow identification of the source of this call. Check Advanced Options for Gateways and Providers and match a field to a correct value from the following: Contact IP: '192.168.15.2'; From: '100'; To: '17730000000'; Rline: '17730000000'; Contact: '100'
    22:36:14.867 ClientRegs::eek:nSuccess [CM113005] Registration of sip:00000@sip.vocalocity.com is successful
    22:36:14.226 ExtLine::Register [CM110004] Send registration for "1234567890"<sip:00000@sip.vocalocity.com>
    22:36:14.226 ExtLine::Register [CM110001] Use External IP for device line registration DN='10000' device='Vocalocity'
    22:30:27.273 ServRegs::eek:nAdd [CM113002] Registered: Ext.100
    22:30:26.789 ServRegs::eek:nRemoveAll [CM113004] Unregistered: Ext.100
    22:27:54.648 ServRegs::eek:nAdd [CM113002] Registered: Ext.101
    22:16:30.507 ListenConnect [CM114000] SL: connected avalanche:0/PHPExtension_0 at [avalanche]/PHPExtension_0
    22:13:51.289 MediaServerReporting::Service *** Connected to avalanche:5483/IVRServer at 127.0.0.1:5483 ***
    22:13:51.289 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    22:13:50.554 IVRConnected [CM111000] IVR Server is connected
    22:13:50.554 ListenConnect [CM114000] SL: connected avalanche:5483/IVRServer at [avalanche]/IVRServer
    22:13:50.289 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    22:13:49.820 ListenConnect [CM114000] SL: connected avalanche:0/VoiceBoxManagerService at [avalanche]/VoiceBoxManagerService
    22:13:49.211 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    22:13:48.211 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    22:13:47.132 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    22:13:46.132 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    22:13:45.054 MediaServerReporting::Service *** Connecting to [127.0.0.1:5483] ***
    22:13:44.054 MediaServerReporting::Service IVR not found on 127.0.0.1:5483
    22:13:42.976 MediaServerConnected [CM112000] Media Server is connected
    22:13:42.976 ListenConnect [CM114000] SL: connected avalanche:0/MediaServer at [avalanche]/MediaServer
    22:13:39.414 StunClient::process [CM115002] STUN resolved external IP=66.0.0.0:5060 by server 80.239.235.209
    22:13:39.273 StunClient::process [CM115001] Send initial STUN request to 80.239.235.209
    22:13:39.164 CallMgr::Stack::thread [CM106001] ** Enter Stack Loop **
    22:13:38.914 CallMgr::DumThread::thread [CM100004] ** Enter DUM Thread **
    22:13:38.898 DBA [CM109000] ** Database connection Ok **
    22:13:38.851 CallMgr::Stack::Initialize [CM106000] ** Adding transports **
    22:13:38.851 CallMgr::Initialize [CM100003] ** Initializing SIP stack **
    22:13:38.851 CallMgr::Initialize [CM100002] Default Local IP address: 66.0.0.0:5060
    22:13:38.851 CallMgr::Initialize [CM100001] Version: 3.0.2328.0
    22:13:38.836 CallMgr::Initialize [CM100000] Start 3CX PhoneSystem Call Manager
    22:13:38.836 LoadLicenceInfo [CM100008] Licence loading error
     
  19. RobLloyd

    RobLloyd Member

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    I was getting errors like that setting up a VoIP. The issues were solved in the gateway config. A couple check boxes did the trick....

    Location of Desination Number.
    I had only one of them checked. I now have the top 2 and it's working great.
     
  20. ecwilson

    ecwilson New Member

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    I all ready have the first two checked off :?: & now I will restart the box
    to see if checking all three will work :?:

    'To.user' field
    'Request-Line-URI' field
    'RemotePartyID;party=called' field
     

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