- Joined
- Mar 31, 2017
- Messages
- 2
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Have a slightly odd interment issue.
Users are complaining they're receiving voicemail's with some oddities in them. For example, the message will begin with the voicemail menu, silence for thirty or so seconds, the actual message, the voicemail menu again, and then silence for another thirty seconds. The activity logs show the call is from the voicemail ext to the users voicemail ext (ie, from VMail (999) to VMail (###)). Whereas if this were working properly it'd show from external number to VMail (###).
Checked the server and no event logs around the time of the message.
Server fully patched and restarted day prior to user's most recent complaint.
Any input would be greatly appreciated.
Users are complaining they're receiving voicemail's with some oddities in them. For example, the message will begin with the voicemail menu, silence for thirty or so seconds, the actual message, the voicemail menu again, and then silence for another thirty seconds. The activity logs show the call is from the voicemail ext to the users voicemail ext (ie, from VMail (999) to VMail (###)). Whereas if this were working properly it'd show from external number to VMail (###).
Checked the server and no event logs around the time of the message.
Server fully patched and restarted day prior to user's most recent complaint.
Any input would be greatly appreciated.