Voicemail not connecting

Discussion in '3CX Phone System - General' started by simonhc, Feb 13, 2012.

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  1. simonhc

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    Hello,

    I am having problems with my 3cx Voicemail.

    System configuration:
    Windows Server 2003 dedicated to running 3cx v10.0.22686.2297 SP.5

    Phones:
    Cisco 509g's with firmware: 7.4.9c

    The problem is:
    When a call is unaswered it transfers to voicemail but nothing happens.. Just silence on the end of the phone.
    When I try and connect to voicemail from my phone again it gives just silence... It is as if the voicemail is just not there

    3cx Server Logs:
    11:43:15.463|.\Line.cpp(357)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:8000<br>
    11:43:15.588|.\CallCtrl.cpp(346)|Log2||CallCtrl::eek:nIncomingCall:[CM503001]: Call(18): Incoming call from 01285720481@(Ln.10001@BT) to <sip:8000@192.168.1.12:5060><br>
    11:43:15.588|.\Line.cpp(1455)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[BT] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:05603465092@81.149.103.99:5060]<br>
    11:43:15.603|.\CallCtrl.cpp(529)|Log3||CallCtrl::eek:nSelectRouteReq:[CM503010]: Making route(s) to <sip:8000@192.168.1.12:5060><br>
    11:43:15.603|.\CallCtrl.cpp(708)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503004]: Call(18): Route 1: RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1101@192.168.1.96:5060,Dev:sip:1102@192.168.1.95:5060]<br>
    11:43:15.619|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(18): Calling RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1101@192.168.1.96:5060]<br>
    11:43:15.634|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(18): Calling RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1102@192.168.1.95:5060]<br>
    11:43:15.728|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(18): Alerting sip:1101@192.168.1.96:5060<br>
    11:43:15.728|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA509G-7.4.9c] PBX contact: [sip:1101@192.168.1.12:5060]<br>
    11:43:15.728|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(18): Alerting sip:1102@192.168.1.95:5060<br>
    11:43:15.728|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1102: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA509G-7.4.9c] PBX contact: [sip:1102@192.168.1.12:5060]<br>
    11:43:19.212|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(18): Device joined: sip:05603465092@bmnhb-03.bt.com:5060<br>
    11:43:19.212|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(18): Device joined: sip:1101@192.168.1.96:5060<br>
    11:43:19.322|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(18): Call to sip:1102@192.168.1.12 has failed; Cause: 487 Request Terminated; from IP:192.168.1.95:5060<br>
    11:43:24.025|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [18]<br>
    11:43:38.008|.\StunClient.cpp(356)|Log2|STUN|StunClient::eek:nInitTests:[CM506001]: STUN request to resolve SIP external IP:port mapping is sent to STUN server [ V4 199.192.206.228:3478 UDP target domain=unspecified mFlowKey=0 ] over Transport [ V4 192.168.1.12:5060 UDP target domain=unspecified mFlowKey=0 ]<br>
    11:43:39.274|.\Call.cpp(1396)|Log2||Call::Terminate:[CM503008]: Call(18): Call is terminated<br>
    11:43:42.024|.\Authorization.cpp(180)|Critical0|Authorization|AuthMgr::eek:nAuthFailure:[CM102001]: Authentication failed for SipReq: REGISTER 192.168.1.12:5060 tid=-ee22a177 cseq=REGISTER contact=10000@192.168.1.98:5062 / 17713 from(wire); Reason: Credentials don't match, check that authorization-ID and password match the ones in extension settings<br>
    11:43:48.383|.\Line.cpp(357)|Log2||LineCfg::getInboundTarget:[CM503012]: Inbound office hours rule (unnamed) for 10001 forwards to DN:8000<br>
    11:43:48.508|.\CallCtrl.cpp(346)|Log2||CallCtrl::eek:nIncomingCall:[CM503001]: Call(19): Incoming call from 01285720481@(Ln.10001@BT) to <sip:8000@192.168.1.12:5060><br>
    11:43:48.508|.\Line.cpp(1455)|Log2||Line::printEndpointInfo:[CM505003]: Provider:[BT] Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [] PBX contact: [sip:05603465092@81.149.103.99:5060]<br>
    11:43:48.508|.\CallCtrl.cpp(529)|Log3||CallCtrl::eek:nSelectRouteReq:[CM503010]: Making route(s) to <sip:8000@192.168.1.12:5060><br>
    11:43:48.523|.\CallCtrl.cpp(708)|Log2||CallCtrl::eek:nSelectRouteReq:[CM503004]: Call(19): Route 1: RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1101@192.168.1.96:5060,Dev:sip:1102@192.168.1.95:5060]<br>
    11:43:48.539|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(19): Calling RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1101@192.168.1.96:5060]<br>
    11:43:48.554|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(19): Calling RingAll8000[Ext.1101,Ext.1102]@[Dev:sip:1102@192.168.1.95:5060]<br>
    11:43:48.617|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(19): Alerting sip:1102@192.168.1.95:5060<br>
    11:43:48.617|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1102: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA509G-7.4.9c] PBX contact: [sip:1102@192.168.1.12:5060]<br>
    11:43:48.633|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(19): Alerting sip:1101@192.168.1.96:5060<br>
    11:43:48.648|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1101: Device info: Device Identified: [Man: Cisco;Mod: SPA Series;Rev: General] Capabilities:[reinvite, replaces, unable-no-sdp, no-recvonly] UserAgent: [Cisco/SPA509G-7.4.9c] PBX contact: [sip:1101@192.168.1.12:5060]<br>
    11:43:56.023|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [19]<br>
    11:44:03.585|.\CallCtrl.cpp(840)|Log2||CallCtrl::eek:nRerouteReq:[CM503005]: Call(19): Forwarding: Ext:Ext.1234@[Dev:sip:1234@127.0.0.1:40600;rinstance=01b6c064aa857942]<br>
    11:44:03.647|.\Target.cpp(441)|Log2||Target::makeOneInvite:[CM503025]: Call(19): Calling Ext:Ext.1234@[Dev:sip:1234@127.0.0.1:40600;rinstance=01b6c064aa857942]<br>
    11:44:03.679|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(19): Call to sip:1102@192.168.1.12 has failed; Cause: 487 Request Terminated; from IP:192.168.1.95:5060<br>
    11:44:03.679|.\CallLeg.cpp(326)|Log2||CallLeg::eek:nFailure:[CM503003]: Call(19): Call to sip:1101@192.168.1.12 has failed; Cause: 487 Request Terminated; from IP:192.168.1.96:5060<br>
    11:44:03.788|.\CallLeg.cpp(315)|Log3||CallLeg::eek:nAnswer:[CM503002]: Call(19): Alerting sip:1234@127.0.0.1:40600;rinstance=01b6c064aa857942<br>
    11:44:03.788|.\Extension.cpp(1407)|Log3||Extension::printEndpointInfo:[CM505001]: Ext.1234: Device info: Device Identified: [Man: 3CX Ltd.;Mod: Voice Mail Menu;Rev: General] Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [3CX Voice Mail Menu] PBX contact: [sip:1234@127.0.0.1:5060]<br>
    11:44:03.804|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(19): Device joined: sip:05603465092@bmnhb-03.bt.com:5060<br>
    11:44:03.804|.\CallCtrl.cpp(885)|Log2||CallCtrl::eek:nLegConnected:[CM503007]: Call(19): Device joined: sip:1234@127.0.0.1:40600;rinstance=01b6c064aa857942<br>
    11:44:28.021|.\Call.cpp(42)|Log3||??:Currently active calls - 1: [19]<br>
    11:44:34.474|.\Call.cpp(1396)|Log2||Call::Terminate:[CM503008]: Call(19): Call is terminated<br>

    Additional Info:
    I have 2 Cisco509g's setup as a ring group called "Sales Office". They are set to answer all incoming calls. If unanswered the call is routed to voicemail

    I am using a SIP connection through BT.

    3CX has been working perfectly for the last 3 months. I did a windows update on the server last night and this morning had the problem with voicemail... The problem is the same regardless of internal or external calls the the ring goup

    Thanks in advance

    Simon
     
  2. danhriscanu

    danhriscanu New Member

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    Hi,

    If you call voice mail number from one of your extensions can you hear the prompt?
     
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  3. HTIT

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    We are experiencing the exact same problem on a fresh install on a 2003R2 server. 3cx v(latest) with sp(latest) applied. Any resolution available would be greatly appreciated.
     
  4. jpillow

    jpillow Well-Known Member

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    Have you tried to install backup to another machine with a different OS and see if the calls connect to vm?
     
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  5. HTIT

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    No, not yet. Fresh install and still setting up system. I will load to a VM 2k8R2 OS to test to see if the issue is present there to, perhaps it has to do with a configuration issue, however we have not done anything fancy beyond the default config.
     
  6. jpillow

    jpillow Well-Known Member

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    I'd say give that a try and see what happens.
     
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  7. jpillow

    jpillow Well-Known Member

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    Also take a look at this link this seems to be a bit like what you are describing voice mail not connecting, and there is no audio.

    http://www.3cx.com/forums/no-audio-in-voice-mail-18730.html#p95227
     
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