Voicemail-PIN only for external requests

Discussion in 'Ideas' started by mamo, Sep 26, 2016.

Voicemail-PIN only for external requests 5 5 3votes
5/5, 3 votes

  1. mamo

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    I don't want to enter a pin every time I check my messages via my internal extensions (and at the moment have no need to secure users internally from one another). Therefore I enabled "Disable Voicemail PIN Authentication".

    However, I also want to assign an external DID to my voicemail extension. Of course, for a number that is accessible from outside, having no security in place is a no-go. Luckily 3CX seems to know that as well and prevents outside-access to unprotected mailboxes. It will promt for a pin, but will state "invalid pin" (after entering the correct but disabled pin).
    Now obviously this behavior has one big downside: For Voicemail boxes with disabled pin, there seems to be no possibility for outside-access at all.

    The pin-setting only allows for enabled or disabled. I suggest to add an option to differentiate PIN-Requirement between external and internal calls.
    As an alternative, one could also consider to make it the default behavior to ignore the pin-disabled setting for external calls (as it now already is the case) AND accept the pin that is stored in the settings, regardless of it being "disabled".
     
  2. red45

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    This is a great idea - seems very intuitive and should be simple to enable, especially the alternative default behavior.