Voicemail prompt transfer to external (mobile) number

Discussion in '3CX Phone System - General' started by BrentNL, Jun 22, 2017.

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  1. BrentNL

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    Is there a way to transfer someone in voicemail to an outside phone number? The boss has seen a feature on another system that plays their voicemail greeting. In that greeting it says "press 3 to be transferred to my cell phone". That way they never have to give out their cell phone number, but customers can go to the cell number if it's important. Suggestions?
     
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  2. leejor

    leejor Well-Known Member

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    What you can do is to enable Ring my mobile at the same time, for that extension. If using a VoIP provider that passes on the CID of the caller, the person has the opportunity to take the call or let it go to the 3Cx voice-mail. Better still, if your 3Cx uses an access digit for outgoing calls, you can pretend that to the caller ID so the caller sees a "9" as a leading digit and knows it comes from 3CX.
     
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