- Joined
- Feb 10, 2012
- Messages
- 2
- Reaction score
- 0
Hello,
I've been trying to create the following CFD, but I've been having some trouble getting it to work.
We've got a customer who wants the following setup during Out of Office hours:
1. Customer calls => gets a message they're closed
2. They can chose to leave a message in the voicemail
3. If the customer's call/voicemail is complete. The CFD should trigger a call to X number of agents in a queue (round robin style until someone answers)
4. Once an agent answers the call, that specific voicemail that was left behind by the customer should be played to that agent.
5. Done
First of all, is this something that is doable with CFD?
At the moment, I'm having trouble with getting the recorded message to prompt to an agent.
I'm using the "Record" call option with "CONCATENATE("CallFrom_",session.ani,".wav")" so every record should be unique. But then to play the prompt to an agent, I have no idea how to "request" that file. I was thinking of using call option: "Prompt Playback" with dynamic file audio playback and then the same "CONCATENATE("CallFrom_",session.ani,".wav")" but that doesn't seem to work.
Any help is very much appreciated!
Best Regards,
Steff
I've been trying to create the following CFD, but I've been having some trouble getting it to work.
We've got a customer who wants the following setup during Out of Office hours:
1. Customer calls => gets a message they're closed
2. They can chose to leave a message in the voicemail
3. If the customer's call/voicemail is complete. The CFD should trigger a call to X number of agents in a queue (round robin style until someone answers)
4. Once an agent answers the call, that specific voicemail that was left behind by the customer should be played to that agent.
5. Done
First of all, is this something that is doable with CFD?
At the moment, I'm having trouble with getting the recorded message to prompt to an agent.
I'm using the "Record" call option with "CONCATENATE("CallFrom_",session.ani,".wav")" so every record should be unique. But then to play the prompt to an agent, I have no idea how to "request" that file. I was thinking of using call option: "Prompt Playback" with dynamic file audio playback and then the same "CONCATENATE("CallFrom_",session.ani,".wav")" but that doesn't seem to work.
Any help is very much appreciated!
Best Regards,
Steff