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Implemented Voicemail transcription

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techclarity

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Would love to see voicemail transcribed to text and sent via e-mail. Have just meet with two prospects in the last two weeks that are looking at several vendors and this is something that they offer.
 
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Any update on this. We are getting more requests for this functionality all the time!
 
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Nick, any update on when this might be queued for development?
 
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Bumping for status. Any update on this?
 
Adding a weekly bump to this. This needs to happen.
 
We are currently choosing a PABX. This feature would be a huge selling point to our partners who are in meetings all the time.
 
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We would also love to have this feature. It would be a big selling point as we currently compete with Comcast VOIP and that is usually the biggest feature the users of that system miss when we sell to them.
 
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Take a look at our 3CX Voicemail Manager - https://www.VoIPTools.com. We have had 3CX voicemail transcription for more than 7 years. This is a very difficult nut to crack. Over the years we have tried perhaps 40 different engines, with varying levels of success and cost. We also provide group voicemail, voicemail escalation, archiving, compression, and more...
 
Take a look at our 3CX Voicemail Manager - https://www.VoIPTools.com. We have had 3CX voicemail transcription for more than 7 years. This is a very difficult nut to crack. Over the years we have tried perhaps 40 different engines, with varying levels of success and cost. We also provide group voicemail, voicemail escalation, archiving, compression, and more...

Any plans to port this to the Linux version of 3cx? VoIP Tools has a lot of great tools for 3cx. However, for those of us who run exclusively on the Linux versions, your products do not work. In addition to the transcription tool, the holiday importer is of significant interest to my organization. However, all of your tools you've created appear to support ONLY Windows.
 
Any update on this?
 
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Another bump.
 
Take a look at our 3CX Voicemail Manager - https://www.VoIPTools.com. We have had 3CX voicemail transcription for more than 7 years. This is a very difficult nut to crack. Over the years we have tried perhaps 40 different engines, with varying levels of success and cost. We also provide group voicemail, voicemail escalation, archiving, compression, and more...

Still would like to know about Linux support.
 
Ditto to everyone here. This is a killer feature and one that will help us keep current and sell more licenses even more easily. Also ditto on Linux support as we are 100% Linux now.
 
Also looking for this seemingly common feature. either within 3cx or integrated with O365 in some way.
 
Yes we are progressing on development on this feature, it will be in an update soon.
 
Awesome! Thanks for the update Nick! Happy Holidays!
 
looking forward to this feature. Happy New Years!
 
Any update on this?
 
One of the challenges we have faced with transcribing voicemails is the quality of the actual voicemail recording. 3CX has some constraints on the quality of the recording presumably in order to be suitable for transmission over analog phone lines. Further, background noise, the speaker's accent, and other factors impact the reliability of the transcriptions.

To add insult to injury, some of the best quality transcription engines are very expensive. For example Nuance has an annual minimum transaction fee which is very, very painful. We have tried Google, Amazon, Microsoft, Twilio, and many, many other engines and the results are largely less than I would like. Yet, if you make a recording using the microphone on your headset or even webcam, and send that recording to the same engines, the results are really good. I think the real challenge is the low "resolution" of the voicemail recordings.

Still, if you need transcriptions today, we have had this 3CX add-on for 7 years. It's available now, and we have lots of other cool voicemail features too. Naturally, when 3CX releases their transcription service that will be a sad day for us, but a good day for the 3CX community.
 
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