Hi, I've looked through the forums and I'm hoping someone might be able to help! I have a client who is struggling to collect voicemails for a member of staff who is on holiday. They want to collect messages that have come to extension 10 from extension 15. I believe that when they dial the voicemail number 99 it should ask for the extension number of the voicemail that they want to access. When they dial 99 the just get asked for their own pin number, and nothing else. Is there a setting that i'm missing somewhere? They are using Version 8. Do I need to upgrade to access this feature? Thanks for any help you can give! Richard.