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Voicemails are silent

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comresource

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Hello,

I have an issue where users are receiving voicemail notifications via email but when they try to listen, it is nothing but silence for 1:59 everytime. Here is an example:

09-Dec-2013 10:45:31.097 L:4243.6[Extn]: Terminating targets, reason: SIP ;cause=487 ;text="Request Terminated"
09-Dec-2013 10:45:31.097 Leg L:4243.6[Extn] is terminated: Cause: 487 Request Terminated/INVITE from 192.168.2.155:5062
09-Dec-2013 10:45:31.097 L:4243.6[Extn] got Terminated Recv 487/INVITE from 192.168.2.155:5062 tid=0d55196899476928 Call-ID=MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 192.168.2.20:5060;branch=z9hG4bK-d8754z-0d55196899476928-1---d8754z-;rport
To: <sip:[email protected]>;tag=67383688
From: <sip:406*******@192.168.2.20:5060;nf=e>;tag=8d1f640f
Call-ID: MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.
CSeq: 1 INVITE
User-Agent: Yealink SIP-T32G 32.0.0.115
Content-Length: 0
09-Dec-2013 10:45:31.097 L:4243.6[Extn] got Failure: Failure Recv 487/INVITE from 192.168.2.155:5062 tid=0d55196899476928 Call-ID=MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.:
SIP/2.0 487 Request Terminated
Via: SIP/2.0/UDP 192.168.2.20:5060;branch=z9hG4bK-d8754z-0d55196899476928-1---d8754z-;rport
To: <sip:[email protected]>;tag=67383688
From: <sip:406*******@192.168.2.20:5060;nf=e>;tag=8d1f640f
Call-ID: MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.
CSeq: 1 INVITE
User-Agent: Yealink SIP-T32G 32.0.0.115
Content-Length: 0
09-Dec-2013 10:45:31.096 Session 2707865 has failed in leg L:4243.6[Extn] ; Cause: 487 Request Terminated/INVITE from 192.168.2.155:5062
09-Dec-2013 10:45:30.986 L:4243.1[Line:10000<<406*******] forwards call from Extn:227 to Ivr:IVRForward based on rule Fwd[Available/NoAnsw]
09-Dec-2013 10:45:30.986 L:4243.1[Line:10000<<406*******] failed to reach Extn:227, reason No Answer
09-Dec-2013 10:45:22.197 Provisional response arrived for session 2707865 of Leg L:4243.6[Extn]
09-Dec-2013 10:45:22.197 L:4243.6[Extn] got Provisional Recv 180/INVITE from 192.168.2.155:5062 tid=0d55196899476928 Call-ID=MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.:
SIP/2.0 180 Ringing
Via: SIP/2.0/UDP 192.168.2.20:5060;branch=z9hG4bK-d8754z-0d55196899476928-1---d8754z-;rport
Contact: <sip:[email protected]:5062>
To: <sip:[email protected]>;tag=67383688
From: <sip:406*******@192.168.2.20:5060;nf=e>;tag=8d1f640f
Call-ID: MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.
CSeq: 1 INVITE
Allow: INVITE, INFO, PRACK, ACK, BYE, CANCEL, OPTIONS, NOTIFY, REGISTER, SUBSCRIBE, REFER, PUBLISH, UPDATE, MESSAGE
User-Agent: Yealink SIP-T32G 32.0.0.115
Allow-Events: talk, hold, conference, refer, check-sync
Content-Length: 0
09-Dec-2013 10:45:22.197 [CM505001]: Endpoint Extn:227: Device info: Device Not Identified: User Agent not matched; Capabilities:[reinvite, replaces, able-no-sdp, recvonly] UserAgent: [Yealink SIP-T32G 32.0.0.115] PBX contact: [sip:[email protected]:5060]
09-Dec-2013 10:45:22.197 [CM503002]: Call(C:4243): Alerting Extn:227 by contact <sip:[email protected]:5062>
09-Dec-2013 10:45:22.196 UacSession 2707865 has formed leg L:4243.6[Extn]
09-Dec-2013 10:45:21.952 [CM503025]: Call(C:4243): Calling T:Extn:227@[Dev:sip:[email protected]:5062] for L:4243.1[Line:10000<<406*******]
09-Dec-2013 10:45:21.951 Route to L:4243.6[Extn] sends Invite-OUT Send Req INVITE from 0.0.0.0:0 tid=fa5ee543eb576e75 Call-ID=MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.:
INVITE sip:[email protected]:5062 SIP/2.0
Via: SIP/2.0/ ;branch=z9hG4bK-d8754z-fa5ee543eb576e75-1---d8754z-;rport
Max-Forwards: 70
Contact: <sip:406*******@192.168.2.20:5060>
To: <sip:[email protected]>
From: <sip:406*******@192.168.2.20:5060;nf=e>;tag=8d1f640f
Call-ID: MmU3ZmQyNjNlZDk5ZWYwODA0NTM5MTM1YjQ5MzUxODE.
CSeq: 1 INVITE
Alert-Info: <http://www.notused.invalidtld>;info=external
Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE
Supported: replaces
Referred-By: <sip:[email protected]>
Content-Length: 0
09-Dec-2013 10:45:21.950 Added leg L:4243.6[Extn]
09-Dec-2013 10:45:21.900 [Flow] Call(C:4243): making call from L:4243.1[Line:10000<<406*******] to T:Extn:227@[Dev:sip:[email protected]:5062]
09-Dec-2013 10:45:21.900 [CM503027]: Call(C:4243): From: Line:10000<<406******* (<sip:406*******@192.168.2.20:5060>) to T:Extn:227@[Dev:sip:[email protected]:5062]
09-Dec-2013 10:45:21.900 [CM503004]: Call(C:4243): Route 1: from L:4243.1[Line:10000<<406*******] to T:Extn:227@[Dev:sip:[email protected]:5062]
09-Dec-2013 10:45:21.900 [Flow] Endpoint Extn:227 has no forwarding rule on reason 'All calls'
09-Dec-2013 10:45:21.900 [Flow] Call(C:4243): has built target endpoint: Extn:227 for call from L:4243.1[Line:10000<<406*******]
09-Dec-2013 10:45:21.900 [Flow] Target endpoint for 227 is Extn:227

Any ideas?

Thank you,
Dan
 
Are the voice-mails there, if they call in to listen to them?

Did this just start, or has it ever worked? If it did just start, what changed?
 
leejor,

The only thing we've done recently is change the digital receptionist prompt for the weather and then change it back. The client hasn't reported it before.

Thank you,
Dan
 
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