Voicemails don't save if caller hangs up

Discussion in '3CX Phone System - General' started by fpuser, Aug 1, 2007.

  1. fpuser

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    Usually when someone leaves a voicemail on another persons phone, they hang up their line when they've finished with what they have to say. However, when i get voicemails through my VoIP system, they will only save if the person leaving the voicemail presses 0 to end the call and # to save the message when they're done. Is this just a setting that i can change to make the message save when the line is cut off, or does 3CX not offer that?
     
  2. RobLloyd

    RobLloyd Member

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    No it should save without having to press anything. Just tried it and works fine. Message light went on 2 seconds after hanging up. Call Assistant did the same.

    Can you try it with another extension?

    Post your log files from the call.
    Here's what mine say:
    17:45:28.626 StratInOut::eek:nHangUp [CM104007] Call(82): Call from Ln:10001@nV to 999 has been terminated by Ln:10001@nV; cause: BYE; from IP:66.23.129.253
    17:44:55.985 CallConf::eek:nProvisional [CM103003] Call(82): Ext.100 is ringing
    17:44:51.017 MediaServerReporting::DTMFhandler [MS211000] Call(82) Ln:10001@nV: DTMF (RTP) from 69.30.45.229:40530 arrived. in-band DTMF tone detection is turned off.
    17:44:44.407 CallLegImpl::eek:nConnected [CM103001] Call(82): Created audio channel for Ln:10001@nV :)40530) with Media Server (70.88.47.78:9004)
    17:44:44.282 CallConf::eek:nIncoming [CM103002] Call(82): Incoming call from 8603450011 (Ln:10001@nV) to sip:18607406213@66.23.129.253
     
  3. 5qg4

    5qg4 Active Member

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    Hi fpuser,

    Which version in use? The current 3CX Phone System v3.0.2328.0 works fine.

    Please found more information about VM as below:

    When you close the phone without press anything, it will save the message.
    When you press # then you press 0 , it will save.
    When/if for some reason the line stays open for 2 minutes, the voicemail will stop recording after 2 minutes and save.
    When you press # but you don't press 0 it will not save
     
  4. Costas3CX

    Costas3CX New Member

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    5qg4 is right. This was indeed the behavior on a previous version (3.0.1928)

    In the current version this was fixed.

    Regards
     
  5. fpuser

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    v3.0.1928.0 is what i'm running, so that must be the problem. I will update as soon as possible and hopefully that will fix the problem. Thank you.
     
  6. Costas3CX

    Costas3CX New Member

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    You are welcome... After all, we are all here to help and build a community of users that are happy using our phonesystem. Please feel free to ask any other questions you may have and we will try our best to help you....
     

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