Solved Voicemails missing 14 seconds of audio v.14-SP3

Discussion in '3CX Phone System - General' started by epeterson, Mar 7, 2017.

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  1. epeterson

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    I thought this was silence suppression but after more digging and another example being sent to me I've found that many (or all?) voicemails are being clipped around the 2 second mark and are missing approximately 14 seconds of audio.

    This must be a new development, there's no possible way that we've been missing 14 seconds of audio in all of our voicemails for over a year and nobody has brought it to my attention.

    EDIT: Solved. Vipre Antivirus was causing it. I disabled Vipre on that server and left a message for myself with no clipping. I enabled Vipre and left a message which was clipped. I have disabled it for the day and I will fool around with it later tonight adding %Program Files%\3CX\ to the exclusion list and see if I can get it to play nice.
     
    #1 epeterson, Mar 7, 2017
    Last edited: Mar 7, 2017
  2. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

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    Glad to hear the issue is resolved and thank you for sharing your solution.
     
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