Voicemails with No Audio

Discussion in '3CX Phone System - General' started by TSlocum, Mar 13, 2014.

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  1. TSlocum

    TSlocum New Member

    Oct 15, 2013
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    There have been two occasions now where users get a voicemail, and there's no audio. The first time it happened, I figured the caller just didn't leave a message. But now that it has happened twice, I suspect a different problem. The most recent voicemail is about a minute, but it's silent. What could the problem be?

    3CX 12.0.34902.600 SP4
    Cisco SPA514g
    Patton 4970 gateway

    Let me know if there's any more information I can get that would help.

    Here's the log of the call if that helps:
    13-Mar-2014 09:23:32.692	Leg L:293.3[Extn] is terminated: Cause: 487 Request Terminated/INVITE from
    13-Mar-2014 09:23:32.621	L:293.1[Line:10000<<7658536035] forwards call from Extn:1001 to VMail:9999 based on rule Fwd[Available/NoAnsw]
    13-Mar-2014 09:23:32.621	L:293.1[Line:10000<<7658536035] failed to reach Extn:1001, reason No Answer
    13-Mar-2014 09:23:12.576	[CM503025]: Call(C:293): Calling T:Extn:1001@[Dev:sip:1001@] for L:293.1[Line:10000<<7658536035]
    13-Mar-2014 09:23:12.523	[CM503027]: Call(C:293): From: Line:10000<<7658536035 ("RANDOLPH FARMSI:Direct Dial" <sip:7658536035@>)  to  T:Extn:1001@[Dev:sip:1001@]
    13-Mar-2014 09:23:12.523	[CM503004]: Call(C:293): Route 1: from L:293.1[Line:10000<<7658536035] to T:Extn:1001@[Dev:sip:1001@]
  2. leejor

    leejor Well-Known Member

    Jan 22, 2008
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    Have you had someone later say that they left a message, and that it turned out to be one of the "silent" ones?
    Was the caller ID included in the message? Did anyone do a follow-up, and call the person back to see if they did actually leave a message?

    What type of trunks are you using? Has anyone received a call with no audio? Did you keep track of the what trunk the other "silent" message came in on?

    The way I look at it...once is a fluke, twice is a coincidence, three times is a pattern.
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