VoIP/DID Inbound Problem.

Discussion in '3CX Phone System - General' started by wzaatar, Dec 21, 2007.

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  1. wzaatar

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    Hello everyone,

    I tried searching this issue in the forums, but didn't get any results. If it's redundant, I apologize and ask you to redirect me to the proper thread.

    I have an "interesting" problem with a DID provider:

    I have registered an account with a DID (DDI2.net), configured it on 3CX, works great outbound. On inbound, however it works for the first couple minutes and then if I dial my DID number again, it doesn't connect... However, if I dial out another number, then redial the DID back again.. It works for a couple more minutes but then dies back again.

    Looks like the DID server needs some 'keepalive' mechanism?!?!

    I'd appreciate if anyone can help with this issue.

    Thanks,

    Wadih
     
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  2. Nick Galea

    Nick Galea Site Admin

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    Are you using the latest build 3752?

    Can you post server status log?

    Also are you using a fixed IP? if the IP changes during the time of registration this will not work....
     
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  3. wzaatar

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    Hi,

    Thanks for the prompt reply. Here goes the status log:

    I have just removed the real sip IP for my machine.
    From the above, you can see that I'm running a server on a 172.16.1.0/24 subnet, server is .2 and client is .110 (Server is not fixed IP, but it has a static lease).

    Also, I've just downloaded and installed the latest build. Still the same issue.

    Thanks again!

    Cheers,

    W.
     
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  4. wzaatar

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    Hi again,

    I found the problem. The VoIP provider needs a very short re-registration period to work. I adjusted it to 60 seconds and now it's working perfectly.

    I would like to add it to the list of supported providers, if it's ok with you.

    Cheers,

    Wadih
     
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