Voip phone has stopped recieving external calls

Discussion in 'Windows' started by david.ideabubble, Apr 10, 2012.

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  1. david.ideabubble

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    Hello all,

    My VOIP 3CX Server was running perfectly for weeks. Last week the server was unplugged and since then a VOIP phone (Polycom Soundpoint IP SPIP 550) I had set up has stopped receiving calls externally.

    We used to have two phones on a call group. Phone A would ring for 5 seconds and then Phone B would ring. Phone B no longer rings. I turned the ring group off and set the destination for the incoming rule to phone A, fine. Phone B, voice mail.

    Any suggestions?

    Warm regards,
    David.
     
  2. leejor

    leejor Well-Known Member

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    What exactly does this mean?

    It receives internal calls only? Can't be called at all? Not showing as registered in 3CX? Can it place calls?

    Does a registration attempt show in the 3CX log?
     
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