VoIP Status dropping registration

Discussion in '3CX Phone System - General' started by IrvineCAGuy, Dec 3, 2013.

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  1. IrvineCAGuy

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    I'm trying to diagnose or pinpoint the potential source of this problem:

    On a Ver 10 system running on an Intel Atom platform and XP, I get periodically "dropped" from the VoIP registration.
    No incoming nor outgoing calls.
    This system has been running for a long time with 100% up-time, until recently.

    I've installed Ver 12 on an WIndows 7 Pro platform, however here I lose registration even more frequently.
    Rebooting either server usually reconnects the registration with my VoIP provider, but not for long.

    I am "testing" with using DSL with 60kb up and 4mb down.

    So, where can the problem be? My DSL connection? My VoIP provider? Or both computers are not behaving?
     
  2. DJHiP

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    What time do you have set in VoIP Provider -> Advanced for 'Time between registration attempts (in seconds)' ?

    And this is on the same Modem/Router, no firmware updates performed which may have affected the NAT timeout?

    Lastly what does the Server Activity Log say when the VoIP Provider drops?
     
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