I'm getting some strange inconsistencies as well. Sometimes it reports people as being offline when they are online, and sometimes it doesn't show all the members of a call queue. If I login again it refreshes and normally lists users correctly. I'm using UDP. Although the caller id now works (thank you!) there is no way to see the source of a call - ie whether the call is a direct dial, a call group or a call queue. This makes it hard to know whether to grab a call or not if you are on another handset. If it's a direct dial then I don't want to intercept it and want it to go to voice mail, but if it's a call queue and I'm free I want to be able to grab the call. Any ideas if this is going to be something that you guys are going to work on?