Ben Robinson
Customer
- Joined
- Jul 12, 2018
- Messages
- 5
- Reaction score
- 1
Hello,
I have several questions / problems regarding 3CX / Vtiger OnDemand server side intergration:
1. Customer details
When you click to show more details on the caller it will take you to the wrong link with vTiger showing Permission denied. For example "https://myusername.od2.vtiger.com/index.php?module=Contacts&view=Detail&record=4x259" would report "Permission Denied" whereas removing the 4x and leaving the 259 would bring up the customer details.
I notice using Test CRM Integration that this is something that is being generated by vTiger.
2. Delay in showing details
Not sure if this is by design or not however when you first add a customer and receive a call it will not show the details of the caller from vTiger however it pulls it into 3CX instantly and you will only see the details the second time the person calls. However, in the manager interface, it will show the details instantly.
3. Not all details present
When it pulled over data from CRM it does not take all the information with it... Is this on purpose? It's not really a problem for us as it is still showing the data but I was curious. For example, if a company calls that's listed it will list it as a company with the phone number/email. If a contact of that organization calls it will list the name of the person and a phone number with a blank company.
Thanks in advance!
Kind Regards,
Ben
I have several questions / problems regarding 3CX / Vtiger OnDemand server side intergration:
1. Customer details
When you click to show more details on the caller it will take you to the wrong link with vTiger showing Permission denied. For example "https://myusername.od2.vtiger.com/index.php?module=Contacts&view=Detail&record=4x259" would report "Permission Denied" whereas removing the 4x and leaving the 259 would bring up the customer details.
I notice using Test CRM Integration that this is something that is being generated by vTiger.
2. Delay in showing details
Not sure if this is by design or not however when you first add a customer and receive a call it will not show the details of the caller from vTiger however it pulls it into 3CX instantly and you will only see the details the second time the person calls. However, in the manager interface, it will show the details instantly.
3. Not all details present
When it pulled over data from CRM it does not take all the information with it... Is this on purpose? It's not really a problem for us as it is still showing the data but I was curious. For example, if a company calls that's listed it will list it as a company with the phone number/email. If a contact of that organization calls it will list the name of the person and a phone number with a blank company.
Thanks in advance!
Kind Regards,
Ben