Wallboard - agents servicing the queue

Discussion in 'Ideas' started by Joakim Ribb, Feb 19, 2018.

Wallboard - agents servicing the queue 5 5 2votes
5/5, 2 votes

  1. Joakim Ribb

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    Feb 19, 2018
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    For many callcenter managers, the amount of logged in users to a queue is vital to know.

    Adding a field or adding information to the field "Agents busy" regarding how many agents are logged in woudl add great value.

    Example: "4/3 agents busy" would solve the problem easily (I think most customers can accept that this will only work correctly if you have one queue showed).

    B.r
    Joakim