Can someone tell me how 3CX determines a call is in the Waiting Status? This is the one piece of the Wallboard that we cannot figure out. What status in the system determines that call is Waiting. Similar information should also be available on Agent Busy. Aren't all agents busy if they are on the phone? This is for v14 which no longer uses the Callhistory tables but even in v12.5 the information was not in the database. The call should be in the database but where? Is it in an unaccessible area to the end user? Ideally one of the developers should be able to point us in the right direction.