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want to break through "Do not Disturb" (DND)

Discussion in '3CX Phone System - General' started by Doogie, Jun 5, 2014.

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  1. Doogie

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    Hello,

    I'm trying to get "Do not disturb" (DND) working in a way it should...
    I confgured the "DND authorized" extension on my Yealink T41 as "678".
    Now, when I set my other phone (ext. "880") to DND, I would suppose that it would still ring if 678 calls it (as 678 is authorized to call during DND).
    But it doesn't, the call goes straight to the voicemail.

    What I want to achieve is a simple solution for the secretary functions.
    Boss-phone has one button to divert all calls to his secretary ("DND" Button), and secretary is still able to reach him in cases of emergency...

    I know, this could also be done with status functions (*31 - *34) but I don't want to waste two different buttons for Status Away and Status Available. And the DND function is already there, so why not use it, as it's intended to work like I want it to... :(

    any ideas what I'm missing here?
    thanks in advance
     
  2. eagle2

    eagle2 Well-Known Member

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    Better do it with call forwarding and exception rule for secretary, in fact you need to forward all extensions to secretary into exception rules for boss' phone, except secretary's one. Ranges and lists are accepted like 101-150,160.
     
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  3. Doogie

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    Great idea, and so simple to implement!
    Thanks for bringing it to my attention, wouldn't have thought about that for a long time I guess...
     
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