Web-conferencing is hanging at "Connected to the server. Authenticating..."

Discussion in '3CX Phone System - General' started by boomschtick, Oct 23, 2017.

Thread Status:
Not open for further replies.
  1. boomschtick

    Joined:
    Sep 11, 2012
    Messages:
    38
    Likes Received:
    5
    I can not get web conferencing to work. I have tried different servers throughout the world and all just hang at "Connected to the server. Authenticating..." and will not move forward. I did try rebooting the VPS. This feature has worked great for months.

    HELP!
     
  2. Balth0n

    Joined:
    Oct 4, 2017
    Messages:
    4
    Likes Received:
    0
    Same here. Also looking at solutions
     
  3. StefanW

    StefanW Head of Customer Support and Training
    Staff Member 3CX Support

    Joined:
    Jun 2, 2009
    Messages:
    1,210
    Likes Received:
    85
    can you see again, some POTs had routing issues and they should been addressed by now
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. boomschtick

    Joined:
    Sep 11, 2012
    Messages:
    38
    Likes Received:
    5
    Seems better now
     
  5. YiannisH_3CX

    YiannisH_3CX Support Team
    Staff Member 3CX Support

    Joined:
    May 10, 2016
    Messages:
    5,427
    Likes Received:
    353
    Please keep an eye on it and let us know if you face any more issues
     
  6. stewart1977

    Joined:
    Jun 29, 2017
    Messages:
    11
    Likes Received:
    0
    Just started doing it to me today any fix please :(

    [​IMG]
     

    Attached Files:

    #6 stewart1977, Nov 13, 2017
    Last edited: Nov 13, 2017
  7. pact

    pact New Member

    Joined:
    Dec 16, 2009
    Messages:
    197
    Likes Received:
    37
    Yes we're seeing similar.

    3CX whens that outage notification email coming?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  8. stewart1977

    Joined:
    Jun 29, 2017
    Messages:
    11
    Likes Received:
    0
    arrr so its a massive server outage as none of the servers work i tired like 10 different ones lol please fix 3cx
     
  9. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

    Joined:
    Nov 19, 2008
    Messages:
    1,455
    Likes Received:
    92
    Please give it a check now.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  10. stewart1977

    Joined:
    Jun 29, 2017
    Messages:
    11
    Likes Received:
    0
    yep its now working again what was the problem ? thanks
     
  11. stewart1977

    Joined:
    Jun 29, 2017
    Messages:
    11
    Likes Received:
    0
    thanks for getting it working. Another problem (been happening ever since i have had 3cx installed not just today) i found is when sending out email to people so they can join it gives an error even know the system and email server are working it seems webmeeting will not send the email. Its werd because when 3cx sends a email to the email server its fine the email server gets it is just from webmeeting the emails do not work.

    [​IMG]
     

    Attached Files:

    #11 stewart1977, Nov 13, 2017
    Last edited: Nov 13, 2017
Thread Status:
Not open for further replies.