Web Meeting Request Remote Control

Discussion in '3CX Phone System - General' started by eQDoBBs, Sep 19, 2017.

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  1. eQDoBBs

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    I have a query regarding the 'Request Remote Control' button in 3CX Web Meeting.

    After I have made an attendee a Presenter and I press the button to request control, the attendee will get the following popup:

    Screenshot from attendee screen
    upload_2017-9-19_12-0-42.png

    If they click yes then 3CX asks me (the person who clicked 'Request Remote Control') which screen I want to share and gives control of my computer to the attendee as seen in the screenshot below:

    upload_2017-9-19_12-4-28.png

    This is completely counter-intuitive as I have requested remote control but then it gives remote control to the person I requested control from!

    Quoting from the 3CX user manual at this link: https://www.3cx.com/user-manual/video-conferencing/#h.3x2z1n95lcgo

    It says press the button to offer assistance, yet pressing the button gives the attendee access to my system.
     
    Alroger Gomes Jr likes this.
  2. eQDoBBs

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    Would a member of 3CX Support please comment on this
     
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