I have recently upgraded a client's 3CX box that implements call recordings on all extensions. The old 3CX box was recording the calls to the C Drive and this was filling up fast. I made enquiries about how to change recording location and was told by 3CX to just add another drive to the system and point the recording folder to the new drive and then so on when that one was full. So I took a full backup and moved it over to new hardware and then pointed the recording folder to a new secondary hard drive so to start keeping the recordings separate from the system C drive. I've had to leave the existing recordings in the default location on the C Drive but any new recordings go to D drive. The database does represent this as up to the changeover date the location is C drive..... and then after the upgrade it's D drive.... The problem I've got now is that from the web reports I can download the new recordings from the D drive but when I press the PLAY link all that happens is the page goes blank and nothing happens. I'm thinking some kind of permissions issue as I was forced by the current IT company to include the new PBX as a domain member and it has had a new Windows username. I've given the current user full access to the recording location on C drive but still no luck. Can anyone suggest anything else I should check?