Dismiss Notice
We would like to remind you that we’re updating our login process for all 3CX forums whereby you will be able to login with the same credentials you use for the Partner or Customer Portal. Click here to read more.

Webclient - One Click transfer

Discussion in 'Ideas' started by Sean Glasspool, Nov 15, 2018.

  1. Sean Glasspool

    Joined:
    Dec 7, 2017
    Messages:
    40
    Likes Received:
    3
    Greetings,

    This is a copy and paste from my post yesterday, and as there is no feature as yet, here is my request:

    Have recently migrated a 70 seat customer from Vadacom, which had a very intuitive desktop app which was a companion to the deskphone called Vada buddy.

    It has a one click transfer ability, where by you answer a call, then click on the person in the buddy app and perform a blind transfer.

    With the Web client, it is a bit more of an effort, especially in a busy environment. Is there an option to enable this in 3CX for the web client. At the moment when on a call and you hit one of the other users in your person view, it holds the current call and calls the other party with no transfer option at that point.

    While this isnt really a complaint from the customer, one click transfer by tapping on the user in the people view would be great for those places where a receptionist may perform this task many times a day. In this case they prefer to use a deskphone with the web client and not the softphone with 70 BLF buttons programmed.
     
    info@matic-tec.de likes this.
  2. info@matic-tec.de

    Joined:
    Mar 25, 2008
    Messages:
    36
    Likes Received:
    21
    I have a similiar idea:
    https://www.3cx.com/community/threa...ts-more-touch-userfriendly.53672/#post-220073