• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

WebClient - Pickup call from another extension

Status
Not open for further replies.

RP!

Customer
Joined
Jun 22, 2017
Messages
25
Reaction score
9
Hello,

how can i pickup an unanswered call (it's still ringing) from another extension?
The desktop client has an option (in german, "annehmen") in the contextmenu of the ringing extension.
Can't find that option in the webclient.

Thanks in advance,
Rafael.
 
Hello @RP!

You can pick a call up using either the dialcode *20* and the extension number, so if the extension ringing is extension 100 then you can dial *20*100 to pickup that call. You can also navigate to the switchboard of the webclient, where the call will appear. You can then right click on the call and click pick up.
You need to have the right to do so though. You can grant users the right to do by navigating to extension settings in the management console click on rights and enable Perform operations on active calls to group members
 
Hello YiannisH,

i guess it would be nice, if it's possible to do this directly from the extension overview.

Regards,
Rafael.
 
Status
Not open for further replies.

Getting Started - Admin

Latest Posts

Forum statistics

Threads
141,629
Messages
748,929
Members
144,741
Latest member
Boykins_54
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.