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WebMeeting recording does not work

Discussion in '3CX Phone System - General' started by Michael Segner, Oct 9, 2017.

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  1. Michael Segner

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    After terminating the WebMeetings should receive an e-mail with the recording.
    This e-mail does not come. Also under "Recordings" is nothing to be found.
     
    #1 Michael Segner, Oct 9, 2017
    Last edited: Oct 9, 2017
  2. LeonidasG

    LeonidasG Support Team
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    -Go to your PBX's Settings > Email > SMTP server. Verify that these settings are correct and that the "Test" button works and that you receive a test e-mail when pressed.
    -Verify that the extension for which you're having a meeting for actually has an e-mail and that this e-mail is correct.
    -Send Welcome e-mails, verify that these actually go through to the expected e-mails.
    -Make sure the PBX has port 5001 open to the outside world
    -Make sure that you have a valid certificate for the PBX. Expired or self signed certificates are invalid.

    Once the above conditions are met, you'l be able to receive and send e-mails in general on your PBX, not only for WebMeeting.
     
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  3. Michael Segner

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    The e-mail settings are correct, I can send Welcom e-mails. Only the e-mails from WebMeeting does not work and you can also find no record
     
  4. LeonidasG

    LeonidasG Support Team
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    -Port 5001 is open on your PBX?
    -Your certificate is self signed?
     
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  5. Michael Segner

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    Port 5001 is open.
    The certificate is not self signed and valid.
     
  6. LeonidasG

    LeonidasG Support Team
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    I've sent you a PM
     
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