Webmeeting server location

Discussion in '3CX Phone System - General' started by Maxime Croisetiere, Feb 21, 2018.

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  1. Maxime Croisetiere

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    Hi,

    I am trying to use the WebMeeting option with my team but we have a poor video quality.

    I saw in the information of the webmeeting I am actually connected to the USA WestCoast server: USA West
    Coast (Seattle) - us008-sea.3cx.net (216.244.83.114) - CA Canada

    We are based in Montreal and our preferred server in our 3cx settings is set to the Montreal Server.

    How can I force the system to use Montreal server? Is it a problem on your side (server down for example)?

    Thank you very much,
     
  2. saqqara16

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    On the front screen, click on WebMeeting MCU (right hand side) and you can select another server
     
  3. Maxime Croisetiere

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    Hi! I am not sure where is the MCU option you talk about on the right hand side?

    You can see the screenshot of what I see attached.
     

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  4. Saqqara

    Saqqara Well-Known Member

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    Option is within the 3CX admin console
     
  5. Maxime Croisetiere

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    Thank you Saqqara, maybe I am not looking at the right place, but in the 3cx admin console, my MCU is already set to Montreal.

    Unfortunately, when I start a webmeeting, the selected server is Seatle. I don't understand why!
     

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  6. LeonidasG

    LeonidasG Support Team
    Staff Member 3CX Support

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    This is how it works. I hope this clears it up a bit and not make it more confusing.

    Part 1: The PBX, the MCU and you
    • Install your PBX somewhere in the world.
    • Your PBX's IP is then geolocated. Then assigned the geographically closest MCU to your PBX.

    Part 2: QuickMeeting
    • Each extension on your PBX has a meeting called "quickmeeting" by default.
    • This meeting will always use the MCU you set in your PBX's Conference Settings.

    Part 3: Other Meetings
    • When new meetings are created manually, they are created using whatever is MCU you set in your PBX's Conference Settings.
    • Alternatively, users can also specify during meeting creation, which MCU they want that specific meeting to take place on.
    • Once the meeting has been created, changing your default MCU that is set in your PBX's Conference Settings will NOT change what MCU already existing meetings use.
    • The setting in the PBX's Conference Settings is merely a default/suggested MCU on which all meeting creations are based on from the point you've selected some X MCU.
     
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